We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Next home stores
Options
bettiboop
Posts: 48 Forumite
Hi
Complained to Next via email, re being having to pay delivery charge for item (small rug) which they sell in store, but was unavailable when I was in store. Next advised that they would order said item for me, but they would have to deliver to my house, which would cost me 3.75. Advised that I would collect in store, but they said the only way for me to get rug, was to pay to have it delivered. I reluctantly agreed, because I wanted rug. :mad: Anyway, after quick email, my complaint was dealt with quickly, and resulted in me getting giftcard with 15 pounds on it! Was only looking for delivery to be refunded.:T
Complained to Next via email, re being having to pay delivery charge for item (small rug) which they sell in store, but was unavailable when I was in store. Next advised that they would order said item for me, but they would have to deliver to my house, which would cost me 3.75. Advised that I would collect in store, but they said the only way for me to get rug, was to pay to have it delivered. I reluctantly agreed, because I wanted rug. :mad: Anyway, after quick email, my complaint was dealt with quickly, and resulted in me getting giftcard with 15 pounds on it! Was only looking for delivery to be refunded.:T
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards