Spilt Coke on Laptop ...... (Direct Line)

thumbandit

Apparently homeserve will get in contact with me soon ..... anyone had dealings with them ?

DJBenson

Homeserve handle the outsourced business for Direct Line so if you are waiting for a call from Homeserve it is to discuss replacement of the item. Homeserve do not do any kind of claim validation for contents insurers - the cases are passed to them pre-validated and Homeserve simply go about sourcing a replacement. I think they use DSG (Currys/Dixons/PC World) and Comet as their fulfillment houses.

So it looks like if Homeserve have the case all is well

(You may be able to tell that I work for Homeserve).

Pipster29

Did everything get sorted with this?

I did exactly the same thing earlier in the week. Well the dog jumped up and knocked me when the postman came to the door. I was gutted as got quite alot of data saved on the hard drive.

I'm also insured through direct line and only ever claimed once in 6 years with them and that was storm damage to the chimney stack and it only cost around £300 to fix.

The only thing I'm worried about is them finding a replacement laptop as the one that is broken is around 4 years old and is a medion laptop and the spec is quite old compared to what is for sale these days.

Just waiting for a call on Monday at quarter to 3