3 mobile network warning

swiz_2

This may be applicable to all networks.

I received my monthly statement today. To my surprise I had around 80 calls listed to the 3 customer directory. Each call is listed a 1 minute (though there are up to 6 calls made in a minute) in duration and costs 42p.

I phoned 3 customer services to query this. I was basically told that I may not have locked my handset (plausible) and that the handset had dialled the number.

Okay, maybe more fool me.

The point is that this number was pre-listed in my phone book, I did not add it. Also, this 'service' will hang up if there is no response after 6 seconds of answering; charging the default 1 minute to your account and allowing your phone to connect again.

Advice - remove pre-listed numbers and / or always lock your handset.

Edinburghlass_2

Thanks for that warning, I've just deleted all the pre-programmed numbers from Tesco and I keep my handset locked.