E4B unethical behaviour

Honeyb01

Though they may be acting "legally" E4B seem to be getting away with sickening behaviour with rollover contracts now fixing you in for not one as previously contracted but TWO years! They seem to think that sending one letter which is carefully mailed out to look like junkmail is acceptable.
Possibly he worst thing yet is that if I send them a letter (for example to give 3 months notice of my wish to cancel) it must be registered as signature required to action any effect - if not they will and do claim not to have recieved it.
Yet their letters to us, the customer, are "assumed recieved within 7 days" with a second class rating. There are so many variables and reasons why one may not have recieved it, how the hell can they tie you into a two year contract based on this? How is this fair, and how do we even know if they posted it. Just because their computer screen says so does not mean it made it to a stamp!
Does anyone else feel that these spineless and sneaky tactics should be brought to an end? If i want to get tied into a two year fixed contract i will provide a signature. what happened to the times when you could be held to nothing withou a signature?

Cardew

I assume that they hide behind the regulation(loophole) in the Gas and Electricty Acts that allows 'deemed contracts' to be legal.

That regulation is intended for new occupants of domestic property. When they move in and use gas/electricty they are bound by a 'deemed contract' with the existing supplier of the property, even though they have not signed anything.

Waterwalker

Honeyb01 wrote: »

Though they may be acting "legally" E4B seem to be getting away with sickening behaviour with rollover contracts now fixing you in for not one as previously contracted but TWO years! They seem to think that sending one letter which is carefully mailed out to look like junkmail is acceptable.
Possibly he worst thing yet is that if I send them a letter (for example to give 3 months notice of my wish to cancel) it must be registered as signature required to action any effect - if not they will and do claim not to have recieved it.
Yet their letters to us, the customer, are "assumed recieved within 7 days" with a second class rating. There are so many variables and reasons why one may not have recieved it, how the hell can they tie you into a two year contract based on this? How is this fair, and how do we even know if they posted it. Just because their computer screen says so does not mean it made it to a stamp!
Does anyone else feel that these spineless and sneaky tactics should be brought to an end? If i want to get tied into a two year fixed contract i will provide a signature. what happened to the times when you could be held to nothing withou a signature?

From :- Waterwalker
There are a few threads on this subject, I cancelled my DD in december 07, they have not taken me to court yet, I am waiting so I can knock them off the high perch they think they are on. Look at the thread "Beware E4B"