Price Drop After Purchase - advice

Nocturne

Hi, I ordered an item from play.com around 3 weeks ago now. At the time it cost me £370 and had been saving for it for some time.

Now when I go back and check in the section the item has now dropped to £300. Is there anything I can do to reclaim this difference. I've heard of it being done after people have bought games consoles shortly before they drop the price.

Have e-mailed them and they say they wont which I think is pretty crappy after I've been a customer for 7 years and have given me a line about the supplier changing the price. Which is rubbish as I know where the supplier is.

Any help would be greatly appreciated.

mountainchrisriver

sorry OP but...
:wall:

purplevamp

I know Amazon give a refund if they drop the price within a certain time. Could you send the console back, then when you've got the refund order it again at the cheaper price?

Or email them again and tell them Amazon give refunds and that you will take your custom to them in the future;)

Nocturne

It wasn't actually a console was a bust of the Terminator (I'm a fan:rotfl:). They said they'd only do it 7 days after dropping the price, yet didn't tell me when it had happened.

Spoke to customer service and a sales manager both of whom refused to do a refund for the difference or even a partial refund of the difference.

Guess that's what being a loyal customer for 7 years gets you.

Am waiting on some other advice from a friend at work, but I'll check out the amazon policy on it. Thanks for the help on that one.

As you can imagine i'm rather upset

Nocturne

What be this cheque thing of which you speak

Nocturne

well seeing as it's not the issue at hand it does seem irrelevant doesn't it

Nocturne

Well sorry for trying to reclaim what to me is a lot of money

mountainchrisriver

Al_Mac wrote: »

What advice did you want?

Obviously not yours... :rotfl:

Nocturne

Purplevamp managed some didn't they, or someone who had a similar experience.
Is what this forum is for isn't it?

I didn't want to argue with anyone, just wanted to know if anyone else had, had any success when this had happened to them is all. I guessed that the likely hood was low, but you don't know unless you ask.

saintscouple

£370 for a plastercast???? Did i miss something
The obvious has already been pointed out to you - return it for a refund. It states in the t&c's you can do this within 30 days.

Nocturne

It's a geek thing *lol* there's nothing wrong with the item itself, so they wont honour that aspect of it unfortunately