Broadband

Gambler

We move house in 2 weeks. Just wondering how people who have moved have coped with transferring their broadband.

Option 1
Simultaneous provide with current provider so should transfer the same time as the phone on the day we move. However there are no gurantees with this.

Option 2
Cancel current provider as I am out of contract then wait till I move before ordering from a new ISP. I guess this takes about 2 weeks? (will use dial up in the meantime).


Do I have any other options? I'm guessing I can't place an order now for the new house as the vendors already have broadband.

Any help much appreciated.


Thanks

chickmug

Below is a post from another news group which may be of help?

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At your current address, simply cancel your Zen account. Note that if you
receive your email via the associated a Zen account that will stop working
from the agreed cancellation date.

At the new property, insist that the current occupier cancels their ADSL
service. It doesn't matter who they're with, it will not be possible to
transfer their connection to you. If you are buying the property, make this
a condition of purchase with a penalty clause so that you can cover the cost
and inconvenience of fixing any problems that arise.

When you take over the new property, and have the BT line billed to your
name, then you can apply to the ISP of your choice. This will take the
usual week or two, so it will not coincide with the day you move in.

In the meantime, you can use dial-up. You will of course need a modem! Set
up the dial-up account now - any PAYG service will do - and you will know it
works before you move.

Alternatively, keep your account with Zen, and talk to them about the change
of address. Provided that you ensure the existing service at the new house
is cancelled before you move in Zen will arrange a seamless transfer using
your present account details for the moving date that you agree with them.
Take your router (with the current username and password) to the new house,
plug it in, and it will work. You will have to use the same phone number as
is currently in use at the new premises, otherwise there will be a delay
while you set up a new number.