Damaged Item - How long to give ?

DGJsaver

Morning all
If you buy something using pay pal and it turns up not as described , ie , damage that wasnt in the description , how long do you give the seller to come back to you once you have let him know the problem ?
Cheers

soolin

I'd usually allow a couple of working days and then maybe try again politely. If I didn't hear again within a couple of days I *and* the seller was still buying and selling on ebay then I might be tempted to open a plain dispute on paypal (not a chargeback) just to get their attention. If there was no sign that seller was active on ebay or I had other concerns I might get their contact details and give them a call.

DGJsaver

soolin wrote: »

I'd usually allow a couple of working days and then maybe try again politely. If I didn't hear again within a couple of days I *and* the seller was still buying and selling on ebay then I might be tempted to open a plain dispute on paypal (not a chargeback) just to get their attention. If there was no sign that seller was active on ebay or I had other concerns I might get their contact details and give them a call.

Thanks soolin

I have no idea what a chargeback is but hopefully it can be resolved anyway..

heskpesk

I had same problem and was advised on the forum to give 3 days which i did and seller responded within that time frame so good luck