Key meter bills

Mark59_2

I have been on a key meter since 2003 and i have just changed my supplier to EDF from Npower and just recently had a bill from Npower saying that i owe them £116.42, and this morning i have in my hand a letter from a debt collecter requesting said amount on behalf of Npower, now i thought that having a meter is that you pay for the electric as you go and have no bills and past statments from Npower have said that i have been in credit, so i need some advice on this ASAP, i have phoned NPower about it with response about looking into it and this latest letter is the only response i have had.................:mad::mad::mad::mad::mad:

olly300

If you were originally in debt when you had the key meter installed then some of the credit you put on the meter would have gone to pay your debt. However if you changed suppliers without clearing the debt then NPower are legally be allowed to chase you to pay. Though due to NPower's terrible customer service and billing problems unless you get to the bottom of this then it's likely you don't owe them a thing.

I suggest instead of wasting your time phoning up NPower to enquire what is going on follow their complaints procedure here: http://www.npower.com/web/At_home/customer_service/contact_us/WCMS_003295

Before you call make sure you have:
1. Your account number
2. A pen and paper

When you call:
1. Make a note of the date and time
2. Ask the name of the person you are speaking to and write it down. Ask them to spell it out for you if you are not sure on the spelling. That way they know it's a complaint and may take you more seriously.
3. State your situation in brief, state you dispute the bill and ask them how long they will take to get back to you. (Write this part down.)
4. If they don't get back to you in 10 days then email a complaint to NPower.
Important tip do not use their webform at any time use your own email address as then you will have a record of what you said.
5. If they then don't get back to them in 8 weeks escalate it to energywatch

If the debt collection company comes back to them state that you are in dispute with NPower. If they start hassling you then ignore the rest of the complaint steps and go straight to energywatch.

Mark59_2

I had no debts when i moved into this address and have had no mention of any debt in all of my statements from Npower, EDF have confirmed that all my readings are up to date from start of there acount and that there is no outstanding units to pay NPower :j, Cheers Olly for the complaint link will use it if all else fails