Spoiled Brat Missing Item No Response, Help Needed Please!

yoooh4

I purchased a number of items from the website spoiled brat .co.uk.
One item didnt turn up, no explanation, but i was charged for it!
I have called and had to leave messages on an answerphone with the promise of a response in 24 hours, and nothing, and also emailed a nothing!
i purchased these online on my maestro, am i protected against this?
I just dont know what to do next apart from spread the bad press about them!
Regards
Hanna:mad:

saintscouple

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

ElegantlyWasted

Have you tried writing to them, or using the online contact form on the site?

http://www.spoiledbrat.co.uk/contact_us.html

zoelouise88

though id have a nose on there site, i can not believe some of the stuff they sell. came across a babys vest saying "i'm the result of a broken condom" what kind of a parent would let thier child wear such a thing.

eyelinerprincess

The same kind of person that spends nearly £100 on a t-shirt?

emweaver

eyelinerprincess wrote: »

The same kind of person that spends nearly £100 on a t-shirt?

Have i missed something?

I wouldnt put my daughter in anything saying that quote but some of the less harsh ones are ok

emweaver

yoooh4 wrote: »

I purchased a number of items from the website spoiled brat .co.uk.
One item didnt turn up, no explanation, but i was charged for it!
I have called and had to leave messages on an answerphone with the promise of a response in 24 hours, and nothing, and also emailed a nothing!
i purchased these online on my maestro, am i protected against this?
I just dont know what to do next apart from spread the bad press about them!
Regards
Hanna:mad:

Normally you only have protection if you paid on a credit card, I know Halifax and HSBC dont usually open disputes for transactions for items not received on debit cards

eyelinerprincess

emweaver wrote: »

Have i missed something?

I wouldnt put my daughter in anything saying that quote but some of the less harsh ones are ok

I just wouldn't spend that sort of money on one item of clothing for me, let alone for a child who will grow out of it soon enough or wreck it.