Pure DMX60 Hi-fi system - new buy but is it faulty?

Flat_Eric

I purchased the Pure DMX 60 from an online retailer. This was delivered (after a 2 week delay) last Thursday. Its an all singing, all dancing dab/cd hi fi system with the ability to rewind and record live dab radio.

Im not sure if this is the correct forum to post this question on so I apologise in advance if I have got the wrong board!

Simply, when the Pure DMX 60 is on standby, there is a very apparent buzzing noise. Similarly, if you are listening to a station such as Classic FM then the buzzing sound is audible over the music being played if you have the volume low.

I am not sure therefore whether the unit is faulty. I havent been able to speak to Pure about it as their support team don't work weekends but I can certainly say that having spent £200 on this hi-fi and having waited 2 weeks for it to be delivered, I am very upset that it has this buzzing sound. The feature that sold this unit to me was the ability to record dab radio and it has a thing called an EPG guide meaning you can set stuff up to record in advance. As a result of this buzzing noise, we have been switching it off at the mains which kind of defeats the object of having the radio in the first place!

Can anyone advise me if the buzzing sound is something I should be worried about? and should therefore seek a refund or replacement. I have been led to believe that it is a transformer buzz but I am still none the wiser!

clarkz

if you are not happy with it then send it back! get a replacement and if its the same get your money back and look for another model because you are clearly not happy with it.

fwor

If the buzzing sound is not coming from the speaker(s) then it's almost certainly transformer noise, usually caused by the transformer frame not being laminated together properly.

If you're otherwise happy with it, I'd push for a replacement, as you are very unlikely to get the same problem twice.

sjc_2

I have that very unit and no buzzing here, would return it if I was you.

mdbarber

its not situated next to a tv or microwave is it?

Flat_Eric

sjc wrote: »

I have that very unit and no buzzing here, would return it if I was you.

Thanks for your reply. I bought the unit of Aqudos and before buying it looked at the many glowing reviews other customers had given. and no mention of buzzing! Pure have agreed to replace it but its a bit of a convaluted process which is frustrating. They send out collection documentation and once I receive this, I arrange for it to be collected. Once they receive it back, they then issue a replacement but they say that takes 15 - 20 working days.

I hope therefore that I have just been unlucky in receiving a faulty unit and that my replacement will work fine with no buzz! It kind of defeats the object of having the recording function because with the buzzing noise, we have beens switching it off at the mains.

How long have you had your unit and do you have no buzz at all? My buzz is very noticeable when the unit is on standby especially if the room is quiet and when you have the volume low, its also audible over the music. :mad:

Flat_Eric

mdbarber wrote: »

its not situated next to a tv or microwave is it?

its near my tv but not immediately next to it. I will try moving the unit and see if that makes a difference but Pure have already agreed to replace it, clearly there must be something wrong with it :-(