Faulty goods bought on HP

kenbear37

I am after some advice guys and girls...

I bought a car on Hire Purchase at the start of March and within a week was having problems with the vehicle cutting out and basically not being road worthy.

To cut a long story short the vehicle has been in and out of the garage 3 times with the last occasion being for 7 weeks - during that period I wrote the garage and finance company stating that I wished to end the agreement and get a full refund which I was told I was entitled to by Consumer Direct.

Basically the Finance company are saying they can not do this without the garage agreeing and obviously they are not wanting to do this and have become very rude and unhelpful. Trading Standards are involved and are investigating but seem to be taking a very long time.

Basically what I want to know is should I apply direct to the court or would I be better of getting a solicitor and if so, will I be able to reclaim their costs from the finance company/garage ?

Any help would be grate - thanks

KILL_BILL

see cab and they will help you draft up a letter to the finance company and to the garage

hollydays

I would have thought, just keeping in touch with Trading Standards would be best.You don't really want to involve two different agencies.

myrnahaz

I suppose a solicitor would be the next step, but first you need to try to get Trading Standards to shape up - ask them whether they think the car is fit for the purpose for which it was sold (does it comply with the sale of goods act). Also, the car doesn't belong to you, it belongs to the HP company, therefore the garage are messing about with the HP company's car, so write to the HP company and ask them what they intend to do about 'their' car (ask trading standards to help you draft the letter). Tell them that you intend writing to BBC's Watchdog ot the Daily Mail Financial pages to see if it helps move things along.
Put your foot down now, otherwise months will pass and you'll be worse off.