Problem calling PAYG Mobile usimg TALKTALK and 18185

gussie

I have a strange issue ...

When I try calling my ASDA Mobile PAYG (Vodafone network) phone - I get an unobtainable tone when using TALKTALK or a strange incomplete message ("There are in...") when using 18185.

If I overide my TALKTALK service with 1280 using BT's network there is no issue, I still have a BT landline Thank God!

Both ASDA Moble/Vodafone have checked my mobile service and its OK and I do get calls on my mobile no problem from elsewhere - it's just my home phone that cannot call my ASDA mobile.

Thinking of switching to Primus Saver - but it's worrying that 18185 also has an issue calling my mobile - are these specialist dirt cheap providers not all they're cracked to be?

Any clues out there as to what this issue could be - can't call TALKTALK today as it's Sunday and their support line is closed. Also tried calling Primus and their line is closed today!

To check further - I enabled an old Virgin Mobile PAYG Sim card (T-Mobile network) with £5 credit and found that that receives calls OK using the TALKTALK service on my home phone - so it's just my ASDA Mobile (Vodafone network) that has an issue.

Strange very strange.

billsavings

Its possible that Asda( Voda) are using a new numbering range that has not been programmed into the Talk Talk System,so it does not recognize it.

Their have been a number of reports recently of 18185 misrouting calls to mobiles.

Heinz

gussie wrote: »

I have a strange issue ...

When I try calling my ASDA Mobile PAYG (Vodafone network) phone - I get an unobtainable tone when using TALKTALK or a strange incomplete message ("There are in...") when using 18185.

Thinking of switching to Primus Saver - but it's worrying that 18185 also has an issue calling my mobile - are these specialist dirt cheap providers not all they're cracked to be?

Any clues out there as to what this issue could be - can't call TALKTALK today as it's Sunday and their support line is closed. Also tried calling Primus and their line is closed today!

I'd say it's not your mobile which has the problem but I can't comment about the problem calling via Talk Talk.

However, there have been a number of reports in this forum in recent weeks/months of strange things happening when 18185 is used to call UK mobiles. One in particular has been repeated a number of times - calls apparently connecting correctly but resulting in what appears to be a recording* of a male voice saying, "Hang on" and the sound of a TV (on a news channel, possibly CNN) in the background. *The similarity of reports suggests the recording theory.

Yesterday, I had a similar occurrence - calling a UK mobile from my home phone using 18185, I started off getting a continental ringing tone which, after 3 or 4 rings was followed by what sounded like a male clearing his throat loudly and then a UK ringing tone - which wasn't answered.

I gave up and sent my call via Primus's Penny Mobile 2 for a flat rate 20p for up to 20 minutes and the call was successfully connected immediately.

gussie

Thanks for the replies - I've now ditched TalkTalk in favour of Primus.

TalkTalk Customer service maintain it's not their problem despite me telling them that prefixing 1280 always works ie BT Network.

TalkTalk = Cretins!

I consider myself a cretin for staying with TalkTalk for so long!