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Always use your warranty!
ScarletBea
Posts: 2,921 Forumite
I bought a hoover last year (less than a year ago), so it's still within the warranty period they give.
A couple of weeks ago it started turning itself off after a while, and everything was fine, getting worse and worse until it only worked for a minute before going off, then coming back again and off...
It was really annoying.
My partner said that we should just get a new one, but I figured that because it was less than 1 year old, it was still in warranty, and wanted to give it a try at the shop (Comet).
I didn't have the receipt, but luckily I'd bought it at the same time of the TV, so because it was over £100 they'd written name and address in their records.
I went there today, and after contacting the Hoover technical service, they said that it wasn't made anymore and I should just exchange it for a new one.
So now I have a brand new hoover for free, instead of spending £50 in a new one without trying to use the warranty: good for us
Always remember to keep your receipts and don't be afraid to ask for fixing/exchange!
A couple of weeks ago it started turning itself off after a while, and everything was fine, getting worse and worse until it only worked for a minute before going off, then coming back again and off...
It was really annoying.
My partner said that we should just get a new one, but I figured that because it was less than 1 year old, it was still in warranty, and wanted to give it a try at the shop (Comet).
I didn't have the receipt, but luckily I'd bought it at the same time of the TV, so because it was over £100 they'd written name and address in their records.
I went there today, and after contacting the Hoover technical service, they said that it wasn't made anymore and I should just exchange it for a new one.
So now I have a brand new hoover for free, instead of spending £50 in a new one without trying to use the warranty: good for us
Always remember to keep your receipts and don't be afraid to ask for fixing/exchange!
Being brave is going after your dreams head on
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Comments
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we've done exactly the same with electrical goods from Asda - they are very good at refunds/exchanges0
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My things always seem to decide to break just after the warranty has run out!!! Typical!!!:rolleyes:A freebie a day sends a smile my way!
Night Owl member No 9 :kisses2:
I Started out with nothing.....still have most of it left:o
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My things always seem to decide to break just after the warranty has run out!!! Typical!!!:rolleyes:
If you buy a product and it breaks down after the warranty period, you can also use the Sale of Goods Act (SoGA) to get a repair.
SoGA states that a product is covered for 'the reasonable lifespan' of a product, up to six years. This means, if you buy something (say a TV), and it breaks down after 18 months (or even a couple of years). You are still entitled to a free repair from the shop you bought it in. Under SoGA, you deal with the shop you purchased the item in (your contract is with them).
Warranties are offered over and above your rights under this law. A warranty does not cancel out your legal rights.How many surrealists does it take to change a lightbulb?
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Fish0
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