Orchid dialler problem

dave2986

Hi

I have had the orchid dialler for some time and it has worked perfectly, BUT this week when I dial a number it dials but then dosent connect through 1899 until I press the hash key

Also I did hear the woman saying welcome, so I changed the setting to only wait 3 seconds not the 4 I had it on before.

I no longer hear the woman but I still have to press hash to connect it

Does anyone have any ideas ?

(the idea of pressing hash after a number is very difficult for some people I live with to understand!)

bbb_uk

Can I just say the opening title is a little unfair in that you say its a Orchid problem.

The problem lies in what Call18866/1899 have done and changed things on their system for some reason or another and I think it is best to complain directly to Call18866/1899 and with enough complaints then hopefully they'll sort it out, or at least explain why they've done what they did.

I agree having to press the '#' key is a pain after dialling your number but its unfair to say its an orchid problem as the complaint should be taken up with Call1899. This problem still exists for those that don't use the Orchid dialler which obviously proves the problem isn't down to Orchid themselves.

I've said this elsewhere but as far as I'm aware Orchid can't help with automatically adding a '#' at the end of the number you have dialled, only at the end of the freephone access number for Call18866/1899.

BTW, I'm in no way associated with Orchid but of the opinion they can't be blamed for something they didn't do/cause.

markdavey

dave2986 wrote:

Hi

I have had the orchid dialler for some time and it has worked perfectly, BUT this week when I dial a number it dials but then dosent connect through 1899 until I press the hash key

Also I did hear the woman saying welcome, so I changed the setting to only wait 3 seconds not the 4 I had it on before.

I no longer hear the woman but I still have to press hash to connect it

Does anyone have any ideas ?

(the idea of pressing hash after a number is very difficult for some people I live with to understand!)

Hi,

I have to agree with bb_uk in that it is not an Orchid Dialer problem BUT the CWClient software gives you the option to fix the problem you are having. I do not use the standard 1899/18866 carrier codes. I use the 1899# and 18866# carrier codes. I have not experienced any of the problems aired on this board about having to press the # key to get connected. Changing to these carrier codes may sort your problem.

Hope that helps.

Mark

dave2986

Hi

i didnt know others have had the same problem!

And i didnt scream blue murder at orchid i think i was quite fair in the post i made as i dint know what the problem was. In fact i said untill now i thourght it had worked perfectly, and now i can see it still does

I will try marks suggestion of using 1899#

Thanks for the help

bbb_uk

I apologise if it seemed like I was too strong in my post and didn't realise you weren't aware of the problem as discussed in other threads.

Your title was unfair (the way I saw it) but because you didn't know the problem had been discussed elsewhere then it would be natural to think that the dialler was to blame - maybe possibly faulty.

I do think everyone needs to complain to Call18866/1899 and see what they say.

markdavey wrote:

...it is not an Orchid Dialer problem BUT the CWClient software gives you the option to fix the problem you are having. I do not use the standard 1899/18866 carrier codes. I use the 1899# and 18866# carrier codes. I have not experienced any of the problems aired on this board about having to press the # key to get connected.

I believe the problem is only for those that use the freephone access number and not the short codes as only BT customers can use the short codes, non-BT customers have to use the freephone access numbers.

Markdavey, you mention that the CWClient gives you the option to fix the problem, do you know in what way?

wakeywakey

Hi

Here's my understanding of the situation I've experienced with my Ranger 400 DECT phones from Orchid, FWIW.

I've been using them for just over a month, after trialling 1899 etc completely manually i.e. instructions by the side of the phone to dial the 0808 number for Telewest access.

The response from 1899 when dialling manually was something like "enter your phone number followed by hash". I'm not sure that we ever put this in manually, and when I implemented the Orchid dialler, it never put the hash in at the end either. But 1899 used to accept this situation.

Then about a week ago (ish) something on 1899 changed. Given that we were waiting about 40 seconds for the number to be accepted, I think that the default timeout for doing something at 1899 was increased from several seconds to about 40.

We simply put the hash in at the end of the number and it works perfectly - for numbers I keep in the R400 memory, that just gets put in at the end of the number.

I may of course have got all this completely wrong. The experience I've described may be different when dialling 1899 directly rather than 0808... as we have to on Telewest. I haven't contacted Orchid to confirm any of this.

The Orchid never did put the hash on the end of the number to be dialled, and I don't believe it has that capability.

But, the workaround since 1899 changed is effective.

I for one am very happy with the whole Orchid R400 plus 1899 setup, and the money saving that goes with it, and I would recommend it. But this is a dynamic marketplace, and suppliers may put their prices up and the services may deteriorate or change. And of course, VOIP with your own telephone number is a comin' in, hopefully.

Regards

wakey

p.s. The hashes put in by Orchid at the end of the 0808 access number, to simulate pauses (5 in our case), should not be confused with the hash at the end of the number being called.

Confusin' innit'.

bbb_uk

wakeywakey wrote:

...We simply put the hash in at the end of the number and it works perfectly - for numbers I keep in the R400 memory, that just gets put in at the end of the number.

I may of course have got all this completely wrong. The experience I've described may be different when dialling 1899 directly rather than 0808... as we have to on Telewest. I haven't contacted Orchid to confirm any of this...

It does only seem to be non-BT customers (ie those, like you, that access call1899 via their freephone number). Programming the hash at the end of your phone number isn't a problem but having to remember to dial a hash when manually dialling a number that isn't stored in your phone memory. It's not a major think but is annoying. I'd hate to have to do after I dialled every number when dialling their short-code (1899) number.

wakeywakey

Hi

Of course, if I forget to put in the hash in at the end of the dialled number, the long wait starts... tick, tock... and then I can put in the hash as soon as the penny drops!

Cheers

wakey

fbrj

dave2986 wrote:

Hi

I have had the orchid dialler for some time and it has worked perfectly, BUT this week when I dial a number it dials but then dosent connect through 1899 until I press the hash key

Also I did hear the woman saying welcome, so I changed the setting to only wait 3 seconds not the 4 I had it on before.

I no longer hear the woman but I still have to press hash to connect it

Does anyone have any ideas ?

(the idea of pressing hash after a number is very difficult for some people I live with to understand!)

Just to confirm - this problem surfaced a week or so ago - BUT it only affects those who are on telewest or ntl - ie those who have to dial the long access code beforehand (either manually or by way of a dialler setting). It has nothing to do with the orchid dialler. As has been mentioned..the quick fix...to avoid the 40 second delay is to dial a # after the number you are dialling.

dave2986

bbb_uk wrote:

I apologise if it seemed like I was too strong in my post and didn't realise you weren't aware of the problem as discussed in other threads.

Your title was unfair (the way I saw it) but because you didn't know the problem had been discussed elsewhere then it would be natural to think that the dialler was to blame - maybe possibly faulty.

No need to apologise , I should have done a search before posting really

But it was strange how it has all changed in a week or two, and like you said seemed to me like an isolated problem with my equipment.

Will email 1899 when I have a moment, and just to confirm iam on a TW line

:beer: