Gutted, Grumpy and need an ear

angeldiva

I'm annoyed and want to vent and I know you good, caring, understanding people are willing to listen to my little winge.

Since 2007 I have been with payplan, surprisingly once payplan sent the creditors the letters they all agreed, and all but one stopped the interest and charges. I haven’t had a call from any creditor since and all as been fine.

My payments to payplan have increased as I got a better job and slowly one by one the creditors are getting reduced. Meaning that each time a creditor is fully paid off there is more money to share between the rest of them.

Anyway last night at 21.49!!!! I got a call from some idiot at Lloyds TSB (I hear a big sigh from all of you that are having problems with them)

He told me that since I am paying over the minimum payment the payplan has to stop and from Monday they are putting back all the interest and charges.

I'm gutted! No really, I didn’t say that heartfelt enough…I'm seriously GUTTED

This will mean its going to take longer for my debt to clear and the idiot wouldn’t listen to a word of it.

I know there is not much I can do (big sigh) but for once I was really starting to see light at the end of the tunnel…

Thanks for listening..

aimme13

winge as much as you want it always helps:-)

How much is left to pay to Lloyds? have you called Payplan?

sorry can't really offer any great advise I with payplan too and havnt heard from any of my creditors for 5 years! its always a worry though.

Hope things work out for you

10past6

Hi
Some of the creditors are a law unto themselves, send them the letter below and see what happens, also, it''s worth reminding them they are in breach of the OFT guidelines re calling you after a certain time, OFT guidelines state, creditors / DCA's are not allowed to phone you before 8-00am or after 9-00pm, in view of them calling you at that time, write requesting information on their official complaints procedure.

Your address

Date

Creditor's address

Dear Sir/Madam

Acc/Ref No XXXXXXXXXXXXXXXXXX

Thank you for your letter / telephone call of XX−XX−2008 concerning the above account. We are sorry that you feel unable to suspend interest charges on the above account.

The majority of our other creditors have agreed to the offer of payment and agreed to suspend any interest charges still accruing. They have accepted that to continue to charge interest would not assist us in our present financial difficulties, and can only serve to increase our total debt.

As you are aware, we have already paid considerable sums in interest to our account. If interest charges continue, the monthly instalments we are paying will not even cover that interest. Also the co−operation of our other creditors who have agreed to freeze interest already would be put at risk.

We would therefore be grateful if you would reconsider your decision not to freeze the interest. This would mean that the monthly payments we make would actually reduce the balance outstanding to your company.

We look forward to hearing from you as soon as possible.

Yours faithfully

10past6

angels960 wrote: »

the idiot wouldn’t listen to a word of it.

Just curious, why are you discusing it on the phone?

Most of the people who call are calling from a call centre, they are under stick targets to obtain as much as they can, they're very unlikely to agree to anything we request.

Next time you receive a call, just hang up, it winds them up much more, they can't manipulate you then.

angeldiva

Thanks Aimme, to be exact there is £3,759.36 left with LTSB and i will call my payplan account manager 1st thing on Monday morning.

10past6 - thank you so much what a fantastic idea I will send them the letter and see what happens. I was surprised at the time of the call and was really annoyed. I hope they reconsider and becuase I havent had a call forever I was so surprised and didnt know how to handle it! I wont discuss it on the phone ever again!!

10past6

angels960 wrote: »

I wont discuss it on the phone ever again!!

If you do write regarding them calling you, insist they remove your contact details from their databases, and request confirmation this has been done.

This has 2 advantages, it stops your original creditor calling you, and if the debt is ever sold on, the DCA cannot call you because they have no contact details.

Keep on top of it, make sure you have confirmation your contact details are removed from your records, oh, and send your letters by recorded delivery.

angeldiva

10past6 wrote: »

If you do write regarding them calling you, insist they remove your contact details from their databases, and request confirmation this has been done.

This has 2 advantages, it stops your original creditor calling you, and if the debt is ever sold on, the DCA cannot call you because they have no contact details.

Keep on top of it, make sure you have confirmation your contact details are removed from your records, oh, and send your letters by recorded delivery.

You are a superstar! Im writing the letters as we speak!
Thank you

angeldiva

Just a small update, I didnt send the letters just yet, I actually wanted to see payplans response. They only just got back to me - how annoying and basically said 'sorry there is nothing we can do'

Thats Rubbish!!!

Anyway off to the post box!

Lula-Hula

Hi angels, sorry nasty creditors being mean, but the sun is shining & one day it will all be over & you'll be free so just keep plodding on for now.
chin up sweetie

lula x

Gemmzie

Payplan are right, if you are now paying the minimum then there's nothing they can do as you're now back under your creditor's contract. So they are allowed to stick their interest/charges back on as you agreed to them.

It's why I'm always skeptical of increasing DMP payments too much.

angeldiva

Lula-Hula wrote: »

Hi angels, sorry nasty creditors being mean, but the sun is shining & one day it will all be over & you'll be free so just keep plodding on for now.
chin up sweetie

lula x

Thanks lula, will try and keep smiling