wireless wiped after replacement hdd

sambo31

I will cut this short as its a long story basically i brought a laptop for my daughter at xmas from curry's and 7 weeks ago it broke wouldnt start up at all normal safe mode etc etc phoned curry's a number of times was eventually promised discs but they didnt arrive so after 2 visits to the store they turned up straight from packard bell (netherlands).

Tried installing them and it failed after second disc so called them again and they arranged for a courier pick up i have had it back today and on repair sheet it says that its had hdd replaced and on turning it on have now got no wireless at all so does this mean they have wiped it off.

What do i do now so i simply take it back to store tomorrow and ask for full refund or can i put wireless back on myself.

Please help lol.

Browntoa

I suspect the wireless drivers are missing , go to the Laptop manufactures web site and look for drivers or try windows update and look under custom for hardware drivers

mdbarber

how do you mean no "wireless at all", often its just a case of installing the drivers but usually a factory restore disk will do this.
Have you checked the wifi is switched on
Don't know this particular model but on my toshiba its a button on the front to swtch it off and on, sometimes its a key combination or a special system menu

sambo31

Browntoa wrote: »

I suspect the wireless drivers are missing , go to the Laptop manufactures web site and look for drivers or try windows update and look under custom for hardware drivers

Can't get on net to do this lol.

I'll connect mine up to it tomorrow and will have a go thanks.

sambo31

mdbarber wrote: »

how do you mean no "wireless at all", often its just a case of installing the drivers but usually a factory restore disk will do this.
Have you checked the wifi is switched on
Don't know this particular model but on my toshiba its a button on the front to swtch it off and on, sometimes its a key combination or a special system menu

The wireless button is on lit up the lot in fact it wont turn off but nowhere is there a wirless function looked in networks control panel etc etc.

Its a packard bell btw

Like the previous poster has said i will hook it up to my desktop tomorrow and have a look.

Watch this space as i'll be back tomorrow morning seeking advice again lol.

Browntoa

load of drivers here

http://driverscollection.com/?V=Packard%20Bell&S=43

worse case burn them to CD

mdbarber

Check in device manager network adapters to see if there is a wifi device listed in there or check other devices to see if driver is required, what os is this please xp or vista

Brian_Bullocks

Browntoa wrote: »

I suspect the wireless drivers are missing , go to the Laptop manufactures web site and look for drivers or try windows update and look under custom for hardware drivers

sambo31 wrote: »

Can't get on net to do this lol.

So, how are you posting on this board?

sambo31

Brian_Bullocks wrote: »

So, how are you posting on this board?

If you read my third post you will see that i have said that i would hook it up to my desktop meaning i have my own computer. The laptop in question is my daughters which i have stated in post.

To all other posters that have kindly offered there help i fixed the problem by loading the bios and loading defaults save and exit.:T