Problems escaping from BT

Unity

I'm having problems moving my phone service away from BT because of their Priority Fault Repair service.

I've had this on the line for years, long before mobiles became commonplace and when I decided to move to Sky, with whom I have my TV and broadband, I got a phonecall from them to say that I would need to contact BT to have this Priority Fault Repair removed. Needless to say I contacted BT and after being shunted from one department to another over a 45 minute call :rolleyes:, I was told this was rubbish and it was down to Sky's wholesale team to contact them, or failing that the PFR service would cease when I moved phone lines.

I got back to Sky, explained what had happened and they put the order through again - but obviously :rolleyes: I got a call yesterday saying that I'd need to contact BT to have the PFR removed. I told the girl from SKY what BT had said and she said I had been given the wrong information by BT. By this stage I was pretty fed up with the whole thing, especially as I'd also just received a letter from BT with a form to fill in to register for the PRF!!!:mad: So I told her to forget it, I'll go with Virgin - but is this really my only option?

Thanks for any help you can give. :beer:

Heinz

Virgin are the most expensive for voice telephony.

Unity

Heinz wrote: »

Virgin are the most expensive for voice telephony.

Thanks for this, Heinz, I followed your link and read through the article and it was very useful. I currently have Sky Talk at a cost of £5 per month and my broadband is free with Sky. I just wanted to switch my landline to them because of all the problems I've had with BT. These go back over two years and 100 e-mails and the hardest thing is dealing with their foreign call centre. I suppose it's okay if you have the most basic of questions but once you go to anything that isn't on their script, it is like knitting with fog :rolleyes:.

Thanks again :beer: .