Independent Legal Advice ILA HELP

binnie

Can anybody help please. Do I need Independant Legal Advice if I am getting a home owners loan.
I'm already with the HSBC and me and hubbie have signed the final papers for the mortgage, only to be asked where the legal advice paperwork is which i returned on the 24th April.

I'm absolutely going round in circles after the first person telling me that we needed it. I filled a form in and nominated a local solicitor and sent the form back straightaway.
After various phone calls on my behalf as I still hadn't heard anything, the person on the phone said I have turned it down.
I told him I hadn't turned it down as I got told I had to have it.
Then another phone call, the person said I didn't have to have it.
Then on friday when we went into the bank, which I should have done in the first place, (One piece of advice, don't apply for a mortgage over the phone with HSBC), the lady who has worked there a long time and I trust, said we don't need legal advice if we don't want it.

So I thought we were getting somewhere, but no!.
Last night I had a phone call asking where the form was for me to nominate a solicitor :mad: . I told him that I had sent it back in April and also told him that someone had said I don't need it anyway.
So off he popped to ask someone if I needed that advice and he would ring me back. No phone call. :mad:

This morning I rang again and spoke to someone and he said he would get someone from the complaints department to phone me, but no, no calls, no missed calls either on my mobile.
So I have just spent 27 mins in a queue and no answer, so I put the phone down and dialled again, and got through to somewhere else. and the girl said she doesn't know either.
She was waiting for a memo to be put onto my account and can I ring back in 2 days.

It has cost me a fortune to ring them, I have waited so long in a queue and then not got an answer.
I am going round in circles and being passed from Pillar to Post.
I have took time off work to try and sort it on various days, and today took an extra hour off but to no avail.

I wouldn't mind, but seeing as though we are already HSBC customers, I would have thought it would have been easy.

This thread is also on if you want to read of my long journey to getting a mortgage.
http://forums.moneysavingexpert.com/showthread.html?p=10923649#post10923649

TEDDYRUKSPIN

Binnie. Sorry to hear about your messing about.

I will try and explain why lenders require independent legal advice. From what I can assume, is that part of your homeowner loan is to clear off something that one of your partners will not benefit. eg. clearing off your partners credit card (sole name) or personal loan (sole name) and vice versa. Therefore, ILA is required.

However...................... you can actually decline this but this has to be carried out by the retail branch manager if you carried this through the branch.

As you carried this over the phone and via the none advice basis, you will need to obtain a solicitor. This you have done. The solicitor will probably charge you around £120 to £250 for this stupid document. This varies considerably throughout the solicitor world. Great eh. Should really cost £60.

SOLUTION:

Write down the solicitor details, mortgage reference number and tell them to fax it to the mortgage service centre.

LESSON:

Always carry out such complicated matters face to face.

binnie

TEDDYRUKSPIN wrote: »

Binnie. Sorry to hear about your messing about.

SOLUTION:

Write down the solicitor details, mortgage reference number and tell them to fax it to the mortgage service centre.

LESSON:

Always carry out such complicated matters face to face.

Thanks Teddy very helpful, wish you were my mortgage adviser.:D
But why haven' the HSBC told me all this over the phone.
I even filled the form in and sent it back, now I don't know where I sent it back to, but would have put the address on which I assume they would included on their mailing.

It seems so much hassle getting them to resend another one out, then wait for an appointment with the solicitor, then them sending it back and then waiting for another reply.

If I write the details down do you think the branch will fax it over for me.
Not sure where to fax it to though, even the bank had to ring abroad and wait in a queue for over 15 mins last time.

TEDDYRUKSPIN

If they are just waiting for some reply on the independent legal advice and won't budge on this, pop into a branch. Tell them to fax or place memo on the system on that homeowner loan. Tell them to say solicitor acting for ILA, name, telephone number.

It really is'nt major science. Unfortunately, some staff are just not with it. This is happening throughout major admin staff in different lenders. You should see what many IFA / advisors have to put up with.

Seriously. Next time, just do it in branch.

It will take another waiting time of 2 weeks to complete after this.

binnie

I will go on the bank tomorrow and see the helpful lady. She is really nice and always helps us.
I will never do this sort of thing over the phone again. Definitely a lesson learnt there.

Thanks again Teddy

binnie

Still waiting to hear from the HSBC, I am getting more confused and angry day by day.
Yesterday someone rung from the HSBC and asked if we still wanted ILA.
For goodness sake, we have been told we had to have it.
I have filled in two forms now and nominated a solicitor.
When I rang last week, they the HSBC said they had received my paperwork back and were dealing with it.
But why did we get a phone call to say "Do we still want it"?????

I have made so many phone calls that I have lost count now, and can't get through to speak to anyone .
I can only ring before 10am, and it's impossible to get through, so Iam stuck.

Does anyone know how I can quicken this process up please?
I applied for the mortgage on the 8th March and still not got the money.