someone else's rant about Woollies, just for fun..

brightonman123

seen on another forum.. made me chuckle..


last week I went in on the offchance and asked if they had any Mario Karts for the Wii in stock or due in. "NO" was the answer (obviously), until one of the urchins behind the counter then said "oh hang on though - we had one ordered a while back but the customer then cancelled without paying for it - that one should still be in on Thursday".

"Alright then" says I. "I'll have that one please". I paid for it, they took my mobile number, and said I'd get a confirmation text when it arrived. Thursday came and went, no text, so I phoned on Friday. Girly says "I thought I saw it, I swear I saw it come in, but I can't find it now". Rolling eyes heavily I said I'd pop in tomorrow and hopefully they'll have "found" it.

So I go there on Saturday, with receipt, and say "I should have a Mario Kart here to collect ?" Urchin behind the counter fetches an apologetic manager who informs me that the Mario Kart did indeed come in - but they went and sent the confirmation text to the ORIGINAL customer who had ordered it but then cancelled it. This !!!!!! had received the text, sauntered into Woolies, showed the text message, and !!!!ed off with MY Mario Kart, that I'd paid for, without paying.

Once this was realised, the manager phoned him back on his mobile and said what he'd done was theft - either he brings the game back, or he pays for it, or they get the police involved. Wankchops then came down, avoided the manager, left the £35 on the desk and scarpered.

Long and short of it is I still have no Mario Kart, and nowhere has it.
Why do I BOTHER ordering stuff from Woolies. They are the very definition of SHIZER when it comes down to it.

*sigh*
Thanks for listening.

nickyhutch

They are rubbish. I ordered something online to pick up instore. It didn't tell me until AFTER they'd debited my card that it was out of stock and wouldn't arrive until the day after I needed it for a birthday present. I emailed to cancel, they said I couldn't do it online or over the phone, I had to go to the store in person. I went (25 mile round trip from home as I'd ordered it for a store near work) to be told it had been sent to a different store (another 5 miles) by mistake and I would have to go there to cancel it :rolleyes:

Refund took 3 days to go back into my account too. Idiots.

Emmy_L

thats pretty poor service on their part
did they at least give you your money back?

Iamthesmartestmanalive

[Mistakes happen as long as you get your money back quickly or a replacement then they have met their requirements

I despise people who moan continously, we all make mistakes and they took the right action to resolve it

nickyhutch

I had to drive 25 miles to get my money back. That's not good service.

Timmne

I love the way that was written - they're clearly a nice, compassionate and understanding customer - not!

"Urchins" - what a rude way to refer to staff?

advent1122

Mistakes are made. They did what they could to rectify the mistake and people still moan.
I use to work for one of these places.

Example customer...
We do not do home delivery from the store as it is too much hassle but one old dear phoned up and asked if we had a certain dvd.
I worked in the stockroom so the salers assistant came up and asked if we had it. Yes we did. Sales girl explained we did not do home delivery but old dear was almost in tears as it was present, she couldn't find it anywhere, had no way of getting to town, and no internet to order from.
Quick discussion between me and sales girl, we decided if she paid the £2 postage and paid in full by credit card then I would (at great inconvenience) wrap one up and take it to the post office on my way home.
Old dear was delighted.
I popped it in the post at 4pm.
9am next morning old dear phoned back. WHERE IS MY DVD? YOU SAID YOU WOULD SEND IT!!!!!! YOUR SERVICE IS APPALLING!!!!!
I explained that I sent it when I finished work as I could not leave just to post her item and she probably wouldn't have got it next day anyway.
I WILL NEVER SHOP AT YOUR STORE AGAIN!!!!!!!
This put me in a right mood all day and I NEVER EVER went out of my way for a customer again and would quote policy like a robot.

chou_123

Advent - don't let one rude and ungrateful customer put you off being pleasant and kind to other customers. When I worked in M&S, I used to get extremely frustrating and rude customers - who made you wish you never offered to help them. But then, on the other hand you would get some really appreciative customers that made it worthwhile being helpful.

I can understand why you're angry, but don't let it make you a robot. You'll get more out of your job if you put more in.

emmy05

Iamthesmartestmanalive wrote: »

[Mistakes happen as long as you get your money back quickly or a replacement then they have met their requirements

I despise people who moan continously, we all make mistakes and they took the right action to resolve it

lmfao pot .... kettle