Unfair postage costs?

cheeks

Hi, I recieved an item in the post this morning that i won on Ebay last week, it came from Australia. The P&P charge was £14.95 but when it arrived the postage printed on the envelope was $6 (less than £3) and the envelope it was sent in wouldnt have cost any more than a couple of pounds. To me, this seems very unreasonable but as i agreed to pay it when i bid on the item have i got any right to complain about it now? x

frivolous_fay

The time to argue about the postage was before you bid

You could try a polite email to the seller to sound them out.

eyelinerprincess

Try a politely worded email hinting at a partial, but not actually coming out with "I want a partial refund you scamming !!!!!!!". Never know, it might work.

oasisfeverish

Although you may be able to report them for fee avoidance.

You would need to first ask yourself, was you happy with the price you paid included P&P before the item arrived.

If you was happy then I don't understand why the problem?

A) The item was £1 and £14.95 P&P = £15.95 = Happy with Price.
(Actual P&P £5 (£9.95 extra))

The item was £14.95 and £1 P&P = £15.95 = Happy with Price.
(Actual P&P £5 (undercharged by £4))

It boils down to whether you were happy with the price, if you weren't you shouldn't have bid or as suggested asked first.

It won't harm to ask the seller, but don't go wading in with size 10 boots demanding anything.

soolin

Reporting them won't do anything but if you don't get a nice response to the seller you can always leave the appropriate star rating for post and packing costs.

oasisfeverish

soolin wrote: »

Reporting them won't do anything but if you don't get a nice response to the seller you can always leave the appropriate star rating for post and packing costs.

And as they are from Aus eBay, their new feedback changes have started there today, so even a Neutral will damaged their feedback score. Plus the stupid reasonning that you as the buyer can leave Pos, Neut or Neg F/B, but the seller can only give you a Pos or nothing for you moaning at them and making trouble

Another thing eBay have messed about with and got it wrong.

StaffsSW

It always make me smile when people are happy to pay a price at the time of winning, but when the item arrives with significantly less on the stamp price, the complaints start.

If there was no postage price on the envelope, such as when paying through SmartStamp or Paypal postage, would the OP be asking the same question....?

oasisfeverish

stevew8975 wrote: »

It always make me smile when people are happy to pay a price at the time of winning, but when the item arrives with significantly less on the stamp price, the complaints start.

If there was no postage price on the envelope, such as when paying through SmartStamp or Paypal postage, would the OP be asking the same question....?

Well said.

As a seller I get fed up when people state the price of the stamp is less than the total P&P.

As a buyer I look at the overall price first, if I don't like I don't bid. If I like I bid, it's simple science, but unfortunately many don't see it that way.

cheeks

Thanks to all who replied. Those of you who unreasonably hike up the price of P&P when selling on E-Bay need to ask yourselves whether you're selling products or P&P?

oasisfeverish

cheeks wrote: »

Thanks to all who replied. Those of you who unreasonably hike up the price of P&P when selling on E-Bay need to ask yourselves whether you're selling products or P&P?

There will always be those that hike P&P, in those cases walk away and/or report them for excessive P&P or fee avoidance.

There will always be those that think P&P is the cost of a stamp only, and can't work out that packaging, envelopes, invoices, business cards, compliment slips cost money too, in those cases it's a lost cause as the buyer is blinkered anyway.

I sell a item that has £1 P&P cost for 1st class LL. A competitor of mine sells the same item and sends the same way for £2.49 P&P. Work that one out?

eyelinerprincess

oasisfeverish wrote: »

Well said.

As a seller I get fed up when people state the price of the stamp is less than the total P&P.

As a buyer I look at the overall price first, if I don't like I don't bid. If I like I bid, it's simple science, but unfortunately many don't see it that way.

It's fair enough when the P&P is reasonable enough to take in packaging etc, but not when it's way over the actual postage cost (I'd say a couple of pounds at the most is reasonable, but a fiver is taking the pee).