Nightmare with SKY

Jaime-V

Hope this is the right forum!:o

Having a nightmare with sky at the moment.

I have a sky + box in living room and multiroom in bedroom. 2 weeks ago I cancelled multiroom, receiving freesat channels only in the bedroom. Sky + worked fine downstairs with all subscription channels.

We got a new sky + box, engineer came last Tuesday. Since then sky + facilities or anytime tv has not worked. Can receive subscription channels ok.

I have called sky everyday, emailed and not getting anywhere. What has happened is the main card was put in the bedroom box 4 yrs ago when we got sky + /multiroom installed. So when I cancelled multiroom the main account card was cancelled. (why sky + still worked until the new box was installed I dont know!)

Apparantly this is something the IT dept in sky have to fix, they (CS) cannot reactivate the card, cancel my card I have in the sky + box and reissue a new one, or anything really. They (cs) have sent 3 eforms to IT and promised (lol) to have it fixed within 24 hrs, its now nearly a week.:mad:

What am I meant to do?? I have spent a fortune in phone calls, emails seem to be useless. I feel like cancelling, if virgin had sky 1 I would!.

Are there any offers for new customers, if my husband joined if I cancel? (is this possible?)

Im at my wits end with SKY. Any advice is much appreciated
TIA

Jaime-V

Anyone, pls?

Im heading out for a while then going to call them again when I get back. Hoping for some advice before I call them again.

Thanks :beer: