bank error in favour

Meltdown_2

8% x £350 x 0.67 yr = £18 interest (approx)
Will the OP be returning this to Abbey?

If the OP was originally confused by expecting an expenses payment of about £350 at the time this money arrived in his/her account, why did they not notice when they did receive the expenses payment?

ALIBOBSY

Whilst what they did was completely legal it was unfair and not very good customer service. A quick call or letter prior to the taking back of the cash would seem logical.
But then again the days when banks were remotely interested in customers or customer services are LOOOOONNNNNNGGGGG gone. They (in common with most big companies) see us as a pot of money nothing more.

The more examples I see of current banking practices the more I say it is essential to check your bank accounts daily with a fine toothcomb so you know when things like this occur.

ali x

olly300

ALIBOBSY wrote: »

Whilst what they did was completely legal it was unfair and not very good customer service. A quick call or letter prior to the taking back of the cash would seem logical.

I've had money debited twice from a direct debit reclaimed into my current account. Nationwide wrote me a letter giving me 10 days notice before they reclaimed one lot of the money, which was theirs.

ALIBOBSY wrote: »

But then again the days when banks were remotely interested in customers or customer services are LOOOOONNNNNNGGGGG gone. They (in common with most big companies) see us as a pot of money nothing more.

I use to be a Natwest customer in the past and their service was so awful I left. I've found building societies (not ones that use to be building societies like Abbey) seem to provide a better service when operating current accounts. However now they to seem to have caught up on the banks act and want to try and sell you things.

ALIBOBSY wrote: »

The more examples I see of current banking practices the more I say it is essential to check your bank accounts daily with a fine toothcomb so you know when things like this occur.

If a bank's service is poor you need to vote with your feet and move elsewhere i.e. open up another current account and start paying your wages into and then remove your direct debits over yourself. No bank/building society is 100% perfect but it's how they treat you when you have an issue with them that makes the difference.