Cancelled Event Tickets

Darksun

Just asking a question on behalf of a mate. He bought tickets the other day to see some high profile DJs playing at our student union. When he arrived there, they weren't playing - although this wasn't pointed out to him on the door, eventually after waiting through some of the resident DJs acts he asked the manager who told him the wouldn't be appearing because they were involved in a car crash while travelling to the venue. He asked if it would be possible to get a refund on the tickets, and they gave him the email address of the event promoter to contact.

When he contacted the promoter, they replied saying that the tickets were sold on a strictly no refund basis, and that it was still 'a good night' because the resident DJs filled in - but it wasn't them he paid to see.

Just wondering what his rights are regarding this, I understand that generally tickets are sold as non refundable, but in the event that the headline act is cancelled surely they're not providing the service advertised and at least a partial refund should be given. Also, who is responsible here - the club, the promoter, or the store he bought the tickets from? I know when buying goods it's the shop rather than the manufacturer liable for any complaints, not sure how that applies to concert tickets though.

I've told him that it's probable worth contacting the club anyway, over the past three years that he's been a student here he's visited the club lots of times, spending many hundreds of pounds on entry fees and drinks - I'm sure it wouldn't be unreasonable to provide a refund in this case as a gesture of good will. Anyone have any other suggestions or comments?

SaraSeahorse

what does the small print on his ticket say?

pinkshoes

How much were the tickets?

If the DJ didn't show up, he wouldn't have got his fee, paid for out of all the ticket sales, so where did this money go...?

At they very least they should give you half price tickets to go see this DJ elsewhere!