Sainsburys pet insurance

gabyjane

We have our cat insured with sainsburys and it has been the same for years £4-66 per month, i have just looked online at my bank and they have taken double this, can't find my policy and wondered if anyone knew the cancellation policy as this is obviously a huge hike a year..
thanks

Oscar_The_Grouch

Hi there

Here is a link to the policy document online:

http://www.sainsburysbank.co.uk/common/html/pdf/petinsurancepolicy_de07.pdf

You will need Adobe or another pdf reader to view the document.

On pages 11 & 12 it states (skip to the bottom for the summary):

For cancellation occurring after 14 days of issue of the Policy, if there has
been no claim or incident likely to give rise to a claim during the current
12
Period of Insurance We will calculate the proportionate premium for the period
You have been insured and refund any balance due.
If a claim has been submitted or there has been any incident likely to give rise to a
claim during the current Period of Insurance no premium refund will be given.
If the premium is paid under a monthly instalment plan and a claim has been
settled during the current Period of Insurance You must continue with the
instalment payments. Alternatively We will deduct outstanding instalments from
any claim payment that may be due to You.
No refund of premium will be made under a monthly instalment plan.
We reserve the right to cancel this Policy immediately in the event of nonpayment
of the premium or default by You under a monthly instalment plan.
We may also cancel the Policy by sending 14 days notice by recorded delivery to
You at Your last known address.
Provided that there has been no claim or incident likely to give rise to a claim
during the current Period of Insurance We will calculate the proportionate
premium for the period You have been insured and refund any balance.
If a claim has been submitted or there has been any incident likely to give rise to a

claim during the current Period of Insurance no premium refund will be given.

Summary:
Provided you have not made a claim during the current period of insurance, you are not going to be penalised for cancelling. They do not refunds any unused parts of the direct debit, so make sure you phone them and ask them to cancel the policy the day before the next load of premium is due to get the maximum benefit from the policy.

gabyjane

Thanks oscar so am i right in thinking that we may as well keep it until it is the next time to renew as it says not applicable for monthly payments? does the refund only apply to dd's or have i read that wrong!(probably)..
thanks

gabyjane

Ok well have just rung them and asked why we haven't been sent a letter saying it will go up and they said they are not obliged to and that the renewal letter says you have 10 days to cancel..fair enough..
She then said if i wanted to cancel then to write to.... i said would we lose the rest of our money and shes said they do backdated refunds on claims..she thinks!! So will try and change if this is the case..anyone sure?
thanks

Oscar_The_Grouch

Hi again

I'm concerned that they say that they only have to give you 10 days notice to cancel after the renewal date and not inform you about increases in premium. The Consumer Credit Act would, I believe, require them to give you notice of an increase in premium and they should subscribe to the Direct Debit Guarantee, requiring them to give you 2 weeks advance notice of an amendment to the direct debit.

The way I read their terms, they will not refund paid direct debits. In other words, if you were paying £10 a month and cancelled in the middle of the month, they would not pay you back the £5 they technically owe you. This seem fair enough, as it would cost them more to refund you than you would actually get back!!

Get quotes elsewhere and cancel if you are not happy with the premium you are paying.

Good luck