How can this be?

angel_shopper

ive just switched to ebico and have had a final gas bill from eon for £198!im curious because when i switched to eon about 6 years ago i didnt owe them any money and when i put my card in with money on every week, the meter didnt take any debt off!ive emailed them & they say its right no explaination of how i owe so much.can anyone enlighten me how i owe them?id appreciate any help.x:huh:

Cardew

If you look on this forum you will find lots of posts on this subject.

If a pre-pay meter has not been adjusted to reflect the correct rates, you are in effect building up debts.

When they do adjust the meter, they increase the rate(charge) above the correct rate to pay off that debt.

However you will have left E-ON with that debt still outstanding.

Some companies write off that debt, seems like E-ON do not!

As I say, search this section for more information.

stewie_griffin

Cardew wrote: »

If you look on this forum you will find lots of posts on this subject.

If a pre-pay meter has not been adjusted to reflect the correct rates, you are in effect building up debts.

When they do adjust the meter, they increase the rate(charge) above the correct rate to pay off that debt.

However you will have left E-ON with that debt still outstanding.

Some companies write off that debt, seems like E-ON do not!

As I say, search this section for more information.

It's quite rare for quantum (gas) meters to be effected by recalibration debt as they don't have to be recalibrated manually unlike the older style token electricity meters.The debt on the account could be due to estimated readings, missing payments or the prices on the OPs account being wrong.

I would recommend that the OP raises a complaint with E.ON and ask them to justify how the debt has accrued.