item not in condition as described

Malestrom

If you do return the item, make sure you send it recorded so that you have proof of delivery, although you don't have to return it before you begin the chargeback process.

If PayPal find in your favour then obviously you will need to return it anyway but if you return it now and for some reason PayPal find in the sellers favour, then you would be without your money and your item. Personally, I wouldn't return it yet.

niceshoes_2

Please see the response from the seller in relation to the email that I sent her this afternoon. It has actually made me quite angry that she suggests my intentions are not genuine and that I am messing her around for the sake of a tenners worth of goods. I'm not sure why she has offered the refund of £4.25 though when she clearly thinks that I have made up the problems that I have encountered. What do others think of her response? Any comments/thoughts would be appreciated.

Hi there,

The item was in perfect condition when it was posted. You can see that from the photo.

I am not saying you are not an honest person, but how can I be sure that the item was really damaged in the post and that you've not just decided you don't want it? There is some people who would do this.

I am willing to offer you a refund of £4.25 (still letting you keep the purfume) providing that we can draw this matter to an end - putting it down to the royal mail not taking care while the item was in their hands and down to the fact that I could have tried to wrap the purfume in a more protective material.

Please let me know how you feel about this.

Sorry for any inconvenience.

Thanks,

Becles

If she has a COP she can claim the cost of the item back from Royal Mail as they damaged it.

I sent something that got broken in the post. The buyer returned it to me and I gave them a full refund, and claimed compensation from Royal Mail.

You could suggest the lady does the same.

masonic

niceshoes,

I don't think you can blame the seller for being suspicious. After all, there really are people out there who would try that sort of thing on. What you you think about the offer? Would you be happy taking it out of the damaged box and wrapping it up as a gift? If not, then stick to your guns.

Personally, if I wasn't happy with the offer, I would e-mail back thanking them, but decline their offer. I would reaffirm the problem I had with the item not being in a suitable condition to be used as a gift... state that I now want to draw a line under this matter and assure them that I would cooperate fully with RM if they contact me regarding the seller's refund claim from them.

If that did not produce the desired results, I would then start a chargeback.

westernpromise

Either the seller sent a damaged item and tried to blame the damage on the post, or the seller sent an intact item but packaged it so badly that the it really did get damaged in the post.

Either way it's the seller's fault and the seller should refund the lot.

DRiz

DaisyNelson wrote:

If the condition of the item has deteriated since she posted, surely that means her packaging wasn't very good. Therefore still her problem. Tell her you would like a refund. Give her a couple of days before you take futher action.

If she didnt offer postage insurance, and you knew that, i dont think there's much you can do. You ran the risk obvoisly aware of this

soolin

DRiz wrote:

If she didnt offer postage insurance, and you knew that, i dont think there's much you can do. You ran the risk obvoisly aware of this

I can't see exactly what insurance has got to do with this. It is up to the seller to get the package safely to the buyer so any insurance would be to protect the seller not the buyer.

Soo