Require advice on how to deal with Insurance Biggie

OSCF

hi all, hope someone can give me some advice on how to tackle the following:

ok, so about 2wks ago, i spotted a leak through my kitchen, came through the wood panelling and onto the worktop...plastering, brickwork and wooden beam were absolutely drenched. i removed the panelling, and some had to break through a small section of the plastboard to investigate where the leak was from. Turns out it the was my next door neighbours problem (terraced property). A builder told me the wood would have to be treated and plastering redone. I spoke to my insurance company who said 'oh well because he rectified it, your're not in a position to do anything"!! Where do i stand, and how do i approach this. effectively, my neighbour 's insurance should pay for this surely!?!? please HELP

mattymoo

If your neighbour had a leak that was outside their control and they acted promptly to prevent it getting worse, then you would find it difficult to prove they were negligent.

If they let a bath overflow or left a pipe gushing water for days on end then you would be in a better position.

Claim on your own insurance for the repair costs and let them consider the legal aspects.