currys

phoebe03cat

We are struggling to get a part renewed on our dishwasher which broke down after 3 months. They are having trouble getting a main unit and thermostat. We were told to continue using and its lucky there wasn't a fire! Ok so lets complain......rang currys. Told to write in and I was told I will receive an answer from correspondance team. Told there is NO WAY you can speak to a manager. Asked for HEad Office address, told I would still receive a letter from ct. OK then so how would I complain about a member of the correspondance team. Write in and one of them will answer it:mad:

There appears to be no way to forward a formal complaint past the also rans on the correspondance unit to bring it to the attention of a manager. Any ideas?

vicky_kidder

Hmmm, firstly I would say definitely don't use it, go to your local laundry place and get in done there, keeping a note of how much it is costing you and charge them for it (why should you pay?). Secondly, you could maybe find out the name of the of the managers and send in a letter with FAO Mr/Mrs blah blah and try it that way.

mute_posting

vicky_kidder wrote: »

go to your local laundry place and get in done there

Laundromat might be a bit shocked if OP turns up laden with all their plates and dishes and sticks them all in the large load machine! lol:rotfl:

vicky_kidder

oops! I thought it said washing machine. doh! :rotfl:

phoebe03cat

vicky_kidder wrote: »

Hmmm, firstly I would say definitely don't use it, go to your local laundry place and get in done there, keeping a note of how much it is costing you and charge them for it (why should you pay?). Secondly, you could maybe find out the name of the of the managers and send in a letter with FAO Mr/Mrs blah blah and try it that way.

Thanks for the laugh......tried that....everything gets intercepted by the ' professional letter writing team' irrespective of who you write to:mad: I'm glad it wasn't an expensive d/washer and will certainly NEVER purchase anything from Currys again - no matter how cheap it appears. Wish I had a complaints system like that at work!

MothballsWallet

How about putting the letter in a pink envelope, spray it with perfume, and mark it "For the attention of"?

From what I've read elsewhere on MSE, that often seems to bypass the PA/writing team (is the latter just corporate slang for "bunch of chimps with typewriters"? )