Error 0x800736b1

Ashok_2

Hi,

I keep getting this error when I try to install various software e.g. Windows Live Messenger , I've just formatted completely and reinstalled Vista, and not sure what is wrong?

The full message is:

There was a problem with the installation. Windows Live Suite was not installed. System error details
Code: 0x800736b1
Description: The application has failed to start because its side-by-side configuration is incorrect. Please see the application log for more detail.

Thanks

TonyLisaP

Have you googled it? Looking at it it is probably a DLL problem. You need to find and examine the log file for more details as this could be one of 100's of issues.

Ashok_2

I've tried google but there are various different long solutions, wasn't sure where to start!

mdbarber

seems this is linked to a req'd library Microsoft Visual C++ 2008 Redistributable Package (x86)
install that then run windows update see if that works

Ashok_2

Problem is every time I run windows Update when I restart I get an error 0xc0000005 and something about winload.exe. , I have to run the repair on the installation cd, which fixes it, but the updates are undone, and if I update again then get the same issue..

So updating won't help, and despite installing it am still getting same error!

mdbarber

Ashok wrote: »

Problem is every time I run windows Update when I restart I get an error 0xc0000005 and something about winload.exe. , I have to run the repair on the installation cd, which fixes it, but the updates are undone, and if I update again then get the same issue..

So updating won't help, and despite installing it am still getting same error!

then without a "current version" of windows its a lost cause, get the windows update issue fixed first, will try and look into that if i get time

Ashok_2

Thanks, appreciate it

TonyLisaP

Sounds like you have a pretty bodged installation of Vista. I take it that it was installed from the original disks and all that?

Ashok_2

Yeah original disks. I did a format this morning and problems since then.

TonyLisaP

What was the reason for the rebuild, similar problems?

Ashok_2

Well weirdly the night before a whole load of folders vanished from my desktop, mostly downloaded stuff, but also a lot of IMPORTANT documents.. Noone else had deleted them and I couldn't figure out how it happened.. I'd been planning a clean start on the PC anyway for a while and that just convinced me to do it.. but now I can't install the most important programs !