reporting a listing - how do i pick the right category?!

Brooker_Dave

melancholly wrote: »

because my OH tried to buy me something for christmas on ebay, but it got lost in the post. the seller tried to tell him that it was not their responsibility and to wait until they heard back from the post office (which, conveniently would have been after the maximum time to open an ebay/paypal dispute). luckily he told me about it, and armed with information from this board, he got his full refund.

other people won't know - and it's unfair and wrong, and takes advantage of buyers with little experience. sellers like that give everyone else a bad name!

Apart from that...

melancholly

i was actually searching for something to buy and found the item that way! now i won't touch the seller with a bargepole. i just feel bad for people like my OH who just wouldn't have known to fight for a refund....! yes there are worse things on ebay, but when you happen across someone who clearly doesn't understand their obligations as a seller, i'd sooner do something about it than let someone else end up losing money from it!

melancholly

emailled the seller asking to check that they really did mean they would not refund if an item is lost in the post - got this reply:

i ship by 1st class recorded ,that why p&p bit higher than some others . i keep all proof of postage ,if required by buyer they can take it up with royal mail .that is why i put on there that i cannot be held responsible .Sending by recorded the item is insured upto 50 pound so would be able to print paypal invoice to prove that royal mail have lost your item ,then buyer can reclaim there money from royal mail ."

apart from the rubbish grammar (i even managed to use capitals in my original email ), this got my back up! they have no idea what their obligations are! sent another email telling them i would not be buying and that if a dispute ever was to occur, this is not what would happen! reported under a randomly chosen seller terms option as nothing was particularly appropriate! far far TSFE!

frivolous_fay

£50 insurance? Yeah, right.

soolin

Unfortunately the anti paypal sites are chock a block with sellers like that one all moaning that nasty horrible paypal took back the buyers money even though they definitely posted the item and had a COP. That's why I dislike the anti paypal sites, if people can't understand how to use paypal and won't even take a friendly email explaining that they are likely to have problems then they shouldn't be using it.

melancholly

well i've been told to pee off under a stone now! i just told them that i wouldn't be buying from them and that they should check their obligations as a seller!! muppet!