So frustrated with T-Mobile I could scream

kunekune

Back on September, I took out a 2 year contract with T-mobile, the most important part for me being mobile broadband.

We were about to move into a new house (on a one year AST), it had no phone line, and the plan was to manage without a landline and therefore avoid the £120 fee. Internet access is essential for me: outside of university terms, I work at home, but can't do this if I have no internet access. To go in every day (to an empty building on an out-of-town campus with no catering facilities) during the summer is an extra £12 a week in bus fares plus at least an hour a day travelling. The T-mobile internet at £15 a month was a great solution.

Or was until a couple of months ago, when I started getting disconnected every couple of minutes. It can take 10 minutes to do 2 minutes work on the computer. Sometimes I just have to disconnect and reconnect; sometimes I have to close the USB manager and start again; sometimes, after a series of disconnections, I actually have to restart the computer. It is virtually unusable (I will have to reconnect after typing this rant).

But fixing it isn't just a matter of changing ISP. First, there is the contract (2 years ought to have been OK, since it wasn't tied to a particular address, but that was on the assumption they were providing me with a service). I would imagine that their failure to provide a service would be grounds to end the contract, but ... I don't have many other choices. I understand from the forums I've read that the other mobile broadband suppliers are also having problems coping with demand. And to go anywhere else means paying £120 to Telecom, waiting for them to hook us up (it's a newbuild), and signing up to a 1 year contract - at an address where we only have 6 months of our tenancy to go!

I am just so ANGRY. I haven't spoken with T-mobile yet, possibly because I don't trust myself to stay calm. But in any case, ending the contract would not solve the problem.

PS: ended typing, copied document for safety, tried to post: kicked off. Reconnected: no connection. Closed manager, re-opened, reconnected: connection, let's see if I manage to post this this time.

baldelectrician

It could be a software issue (with your PC)

Have you tried un-installing the connection software and then re-installing it

I back up my PC occasionally and usually (once a year or so) re-install the PC from scratch, by doing a restore to factory settings. The PC gets a lot guff on it over time.

C_Ronaldo

OP have you buy any chance posted the problems in the techie board, theyre more likely to see it there thats if you need help