Atlantic Gas & Electricity

Jake'sGran

I started using this company about 12 months ago. They recently sent a list of new charges saying "we were the last to increase charges". I have sent emails asking them to tell me exactly how much I have used since I started with them but they do not reply. Has anyone else noticed poor service? I am thinking of switching for one of the cashback schemes.

espresso

Jake'sGran wrote: »

I started using this company about 12 months ago. They recently sent a list of new charges saying "we were the last to increase charges". I have sent emails asking them to tell me exactly how much I have used since I started with them but they do not reply. Has anyone else noticed poor service? I am thinking of switching for one of the cashback schemes.

When you signed up "about 12 months ago", did you not provide initial meter readings?

Why can't you look at your first Atlantic invoices and read your meters now to get your usage?

penrhyn

Atlantic are part of Southern Electric, who consistently top the customer service satisfaction lists, why don't you ring them?

Jake'sGran

espresso wrote: »

Why can't you look at your first Atlantic invoices and read your meters now to get your usage?

Yes, of course, how stupid of me.