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Social Security Administrations Act 1992

After reading that it is illegal to take default charges from benefits under the act mentioned above, I contact my bank (NatWest), and drew their attention to this, asking that they refund all charges of nearly £2,000 plus any interest owed as a result.

The local branch contacted me this morning and told me that the information I had been given was wrong. Apparently it is only illegal for them to offer loans, mortgages etc, to customers on benefits.

Can anybody clarify the situation for me.

Thanks

Tony O'Sullivan :confused:
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