How to make a complaint about university

Gemmzie

Any ideas who to go to? The teaching is shoddy at best when they do turn up, they cancel lectures regularly and their lack of support via email and for placements is shocking.

Lokolo

Which uni? Just so everyone knows where not to go...

Riq

Go to your head of department first.

Maybe the Dean if you can get an appointment.

I got an appointment with our Dean quite easily, but I was in serious trouble.

Oops!

bestpud

Are you doing either nursing or teaching Gemmzie?

I ask because these problems seem common within these two courses!

I guess you need to start with the tutors involved and work your way up the hierarchy until you get some action? Have you got a handbook as it should say what you need to do if you have problems.

I would start documenting all the issues as it will be easier to argue your point if you can provide dates/times etc. Bonus points if a few of you can get together too!

Also, your SU should help with things like this too. Do you have a course rep who feeds comments back to tutors?

dmg24

Your university website will detail a complaints procedure, this should be your starting point x

melancholly

yeah - there will be an official complaints procedure, which is usually the best way to go. there should be an undergraduate (or indeed postgraduate) affairs committee which has student representatives on it. that is a good place to start. if you can't find anything out about it, contact whoever is the course director, copying in everyone senior you can find! make sure your email states facts (e.g. multiple specific examples rather than a 'you're all rubbish rant') and if possible get a few students to sign it as being from them, then you won't be singled out as a troublemaker, and they may realise this is a widespread problem.

Gemmzie

bestpud wrote: »

Are you doing either nursing or teaching Gemmzie?

I ask because these problems seem common within these two courses!

I guess you need to start with the tutors involved and work your way up the hierarchy until you get some action? Have you got a handbook as it should say what you need to do if you have problems.

I would start documenting all the issues as it will be easier to argue your point if you can provide dates/times etc. Bonus points if a few of you can get together too!

Also, your SU should help with things like this too. Do you have a course rep who feeds comments back to tutors?

We don't have a student rep as that's one of the many things no one ever told us we needed to sort out.

A couple of us have dictaphones so we've got evidence of the disappearing acts the tutors do.

I didn't go in yesterday out of frustration and found out last night that 45 minutes into a 3 hour lecture they were dismissed to go and do work.

Not nursing or teaching and no other department in the university is having problems, so I don't think naming and shaming will do any good.

Thanks for the fast responses.