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Mad as a wasp!
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Justamum
Posts: 4,727 Forumite
I just received a letter from Empire catalogue saying that they had not been able to process my last payment, so had "unfortunately" had to charge me £15 administration costs!
I checked with the bank and they hadn't refused the payment. I then phoned the catalogue and was told that it's all done electronically, and if the bank's systems happen to be down when they send the payment for processing, it gets lost in the system. So they send it at the wrong time, and I get charged for it?! £15 is a lot of money for me, but luckily I was told the charge had been withdrawn. What I want to know is, if it's all done at the press of a button, where does the fifteen quid come in?
I checked with the bank and they hadn't refused the payment. I then phoned the catalogue and was told that it's all done electronically, and if the bank's systems happen to be down when they send the payment for processing, it gets lost in the system. So they send it at the wrong time, and I get charged for it?! £15 is a lot of money for me, but luckily I was told the charge had been withdrawn. What I want to know is, if it's all done at the press of a button, where does the fifteen quid come in?
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Empire are giving you the worst excuse I have ever heard. Its complete rubbish.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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Thats appaling..I can't imagine they have any right to charge this...
complain!Membre Of Teh Misspleing Culb0
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