Complaint Letter - FAILURES

Mancunian

anyone have any luck with any of the contacts I gave?

Ellie2758

Worst customer service experience: Flair Holidays. Booked mobile home in France, with SHOWER. Got there, boiler not working. Told they are waiting for a part to arrive from the UK. The whole time we were there we had no hot water and had to use the shower facilities in the block - not what I wanted or paid for. Got home, complained, told the rep had now left and they had no record of our problem!! Given a measly £50 refund and a load of baloney about how they had recent family bereavements to deal with.

asea

So what exactly does this thread have to do with freebies?

LizzieandThomas

Im having bother with Bt ,

moved house and was told there was no phone line in new home so would have to pay £125 to have it connected, i assured the lady there was a phone line in (old owner paying bill upto us moving in ) and if the enginner came out and this was the case would i have to pay the fee - she assured me i wouldnt and set a visit for enginner (in 3 weeks time !), enginner came and left within 30 seconds said already in place , i asked him if i would have to pay fee and he laughed and said "no you wont, i will put all info on my notes , they (bt) tell everyone that but you very rearely have too.
Week later bill arrives for the £125 have phoned bt twice and been told i have to pay it and engineer was wrong to say i shouldnt and so was the lady who said i wouldnt have to pay the £125 if he didnt need to do the job - held for supervisor twice bith times never got through, both times i have been told they will call me when free and it has never happened - money has left my account now, its so annoying !

marianiamh

Hi there

i dont kow if anyone would be able to help?

My partner joined virgin gym in Feb 2006 as he was working away for 5 months and wanted to do something to pass the time in the evenings. He joined the Milton keynes branch but was working in crawley.

He began using the crawley branch (as we were told when he signed up he could use any virgin gym) he was using the crawley branch with no probs at all until one evening he was stopped going in and told he could not use this branch as thier membership was £2 more expensive each month that Milton keynes.

I rang virgin the next day to cancel and ended up with really bad customer service from them.

My partner then went into his bank (barclays) to cancel the DD, (this was approx May or June 2006 i cant remember correctly).

The following month we received a letter from the gym stating that they had trouble getting the DD to which i rang them and told them we had cancelled and I also wrote to them.

Well last week my partner received a yearly bank statement from barclays only to realise virgin have been taking £53 out of his account for the past 18 months!!! (i say he has too much money and have put my board money up as I would bloomin well notice that coming out every month from my account!:D

And how he did not notice on last years bank statement I do not know! (he's Irish I have to let him off :rotfl: )

Anyway I emailed the managing director, manager of MK and customer services manager.

We received a letter today basically saying that in the T&C's it states we can use another gym and also she highlighted that we have to give written notice. And that they will not be giving a refund but also not to worry as we have paid up until the end of may we can STILL use the gym!:mad:

Im so angry! We have been to the bank to cancel the direct debit again and Barclays reckon that he never cancelled it in the first place - he did I was with him!

Needless to say it is Definately cancelled now.

I just needed some advice really to see if anyone thinks I should pursue this further and if so do what? or we just whistling in the wind?

Thanks in advance

Maria x

marianiamh

Any advice re the above post yet?

thanks maria