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Splash Plastic Problems
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urbanwraith
Posts: 7 Forumite
in Credit cards
*sigh* Splash Plastic seem to have blocked my card.
On Tuesday some money went on to my card £744.09 and £304.03, I took out £20 and then jumped on a train to Birmingham. When I got to Brum I bought 3 things in shops and then my card stopped working.
Logged into my account and the card status shows as "Refer to Customer Services " so i called them only to be told that the department who is dealing with this closes at 1700 (it was 1623 when I rang) and I would probably not be contacted today.
I explained to the man that I was miles away from home with no money and I couldn't check into my hotel because my card was blocked. He apologised but said there was nothing he could do.
Thus I sent them an email explaining what had happened and asking for help.
As of now (1212 the next day) I have had no contact with them. I just called Customer Service again and spoke to a young lass who said that someone would contact me back within 48 hours... Again i told her that I was stranded away from home with no money, again an apology and now I am here.
I have just logged into my account and on the Cleared Transaction list it shows this
29/04/08
RE Customer Service
Fraudulent Bank Transfer GBP -994.93
Now I have a positive balance and no way to use my card. Can anyone offer any advice apart from crying?
On Tuesday some money went on to my card £744.09 and £304.03, I took out £20 and then jumped on a train to Birmingham. When I got to Brum I bought 3 things in shops and then my card stopped working.
Logged into my account and the card status shows as "Refer to Customer Services " so i called them only to be told that the department who is dealing with this closes at 1700 (it was 1623 when I rang) and I would probably not be contacted today.
I explained to the man that I was miles away from home with no money and I couldn't check into my hotel because my card was blocked. He apologised but said there was nothing he could do.
Thus I sent them an email explaining what had happened and asking for help.
As of now (1212 the next day) I have had no contact with them. I just called Customer Service again and spoke to a young lass who said that someone would contact me back within 48 hours... Again i told her that I was stranded away from home with no money, again an apology and now I am here.
I have just logged into my account and on the Cleared Transaction list it shows this
29/04/08
RE Customer Service
Fraudulent Bank Transfer GBP -994.93
Now I have a positive balance and no way to use my card. Can anyone offer any advice apart from crying?
0
Comments
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You need to write a letter of complaint and send it to:
Customer Services
360money,
PO BOX 3371,
Swindon,
SN5 7WJ
[EMAIL="customerservices@360money.com"]customerservices@360money.com[/EMAIL]0 -
Birmingham has many banks and branches.
Why did you not go into one to get money?0 -
Thanks for the address I have already sent them an email or four with no reply as yet.
Erm I didn't go into any banks to get money out because I don't have any in any banks? Short of finding a shotgun and then blagging the local Barclays then I fail to see how it would help...0 -
You were miles from home with no money - if it had happened to me I would be off to my bank to get some cash.0
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