Egg Cc Insurance???????

crystal_clear

Hi everone
I have a question relating to egg payment protection insurance i am hoping someome can help me with
I made a claim last November on both my Egg and Egg Blue cards and the insurance has been paid some what lax at times and two months as one so interest accrued again.
I have today got a letter stating that I have just been awarded my final payment for september FINAL PAYMENT ?????
I rang them and they say they pay 10% of OB at time of claim for 10 months
I then pointed out it says 12 months not 10 and i believed it was 12 months to cover any interest accrued during the time of the claim....... Told not so
only pay 10 months payments at 10%
I am less than happy about this and wonder if anyone has experienced this problem before and what can i do about it as i believe i am being short changed by two months here :eek:

Reaper

The T&C are long and you haven't said under what grounds you are claiming PPI.

However picking Unemployment as an example under their current terms say they will stop paying on:

1. [font=Arial, Helvetica, sans-serif]the date on which You cease to be Unemployed or fail to provide proof that You are Unemployed ; or [/font]
2. [font=Arial, Helvetica, sans-serif] the date on which the lesser of either the Outstanding Balance or the Credit Limit has been paid; or [/font]
3. [font=Arial, Helvetica, sans-serif] the date on which the Insurer has paid in total 12 consecutive Monthly Benefits in respect of any one Unemployment claim; or [/font]
4. [font=Arial, Helvetica, sans-serif] the End Date.[/font]

So the 12 month figure is just 1 of 4 possible end dates. I suggest you consult the T&C you were supplied with when you took it out and compare it to your circumstances to see what applies. It is not unusual for a condition to be correctly applied only to have the helpline staff spout rubbish when you ask why!

crystal_clear

thx reaper
Its actually sickness disability i was in an accident preventing me to return to work so far

Reaper

The terms for sickness are similar:

1. [font=Arial, Helvetica, sans-serif]the date on which You cease to be Disabled or fail to provide proof that You are Disabled; or [/font]
2. [font=Arial, Helvetica, sans-serif]the date on which You return to Work; or [/font]
3. [font=Arial, Helvetica, sans-serif]the date on which the lesser of either the Outstanding Balance or the Credit Limit has been paid; or [/font]
4. [font=Arial, Helvetica, sans-serif]the date on which the Insurer has paid 12 consecutive Monthly Benefits in respect of any one Disability claim; or [/font]
5. [font=Arial, Helvetica, sans-serif]the End Date.[/font]

However I am quoting a small part of lengthy exclusions. The full current ones can be seen here (note: the current conditions are not necessarily those which applied to the policy you took out, check your own T&C).

Once again you really have to compare all the T&C to your situation. If you think you are in the right try other more knowledgable staff at Egg or the ombudsman if you get stuck.

crystal_clear

Thanks again Reaper

I do have a current sicknote in place with them till 17th Oct and they acknowledged this such sicknote so i am not in any breach they just tell me its 10% of my balance for 10 months = 100% payments last payment in September yet i read it that i got the 12 months and did tell them surely it was 12 to cover any interest accrued on account whilst awaiting there payments.
I just dont get it I am sure i am right they are wrong
P.s i have been using my card aswell so do have a balance but paid every payment each month as per request no defaults aswell as the insurance paying my payments so again not in a breacj there either as theoretically been paying way over the top each month

crystal_clear

I have read through terms and conditions and they are still worded the same to me....
They should pay for 12 payments if i have not defaulted in anyway which i have not all sicknotes sent and upto date until 17TH OCT so far

I have sent a private mail to Egg to ask them to clarify why they are selling me short on 2 monthly payments.
awaiting reply ?????

crystal_clear

Got auto responce 2 days ago to say they are looking into my email and will get back to me as soon as possible ???? so still none the wiser :mad: