tiscali customer trying to move home & take tiscali with me

chowders_2

hi,
currently a tiscali customer for phone - line rental & anytime calls & broadband.
i pay about £20 a month for it all (use saynoto0870!)
i'm moving home & have been told i have to have line rental with bt for 12 month contract.
(actually have been told various things by both tiscali & bt... not sure what to believe, one person said £70 plus the remainder of monthly charges, one said £70)
i've put in an order for a working line transfer (& asked to keep my number)
bt charging £17.70/month just for line rental & anytime calls - that's £212.40 without the broadband which is £15.99/month - £191.80 a year. Total £404.20 (compared to £240 which i pay now, it would be an increase of £164.28

if i'm only going to be charged £70 to cancel my contract i'd still save £94 (compared to bt charges) if i went back to Tiscali after i move
also can't get a straight answer from Tiscali as to if i'd be charged to cancel line rental with them (started contract Oct 07)

i've read on your posts that you can ask your phone company i.e. Tiscali to connect the phone
does anyone have experience of Tiscali doing this?
does anyone know what Tiscali might charge if i go to bt, cancel & then go back to them?
any suggestions for a call/broadband package for £20/month?

utilitybroker

Welcome Chowders.

Unlike other suppliers Tiscali are not really interested in home movers as you have found out.Neither can they be bothered to connect new lines although they can. They just cherry pick BT and others customers.

This is what they say in their T&C.


11.1 If you move home or change the Service Number to which you connect to the Broadband Services, you must tell us immediately. You may still be able to continue to receive the Broadband Services, however we may charge you an additional fee for doing this where we incur costs for any reason. We will tell you what the amount of this fee is prior to charging you. It may take up to 20 working days to move the Broadband Services from the Installation Address to your new address and you may experience a loss of service during this time. You will continue to be responsible for the Charges for your Broadband Services at all times during the moving process. Please also note that if you move home or change your Service Number, your contract with us for the Broadband Services will continue until it is ended in the way set out in condition 12 "Ending the Services". Telephone Services

11.2 You must contact Customer Services and ask for removal of Tiscali Line Rental at the Installation Address. This will usually take effect within two to five working days of making contact, and please note that you will then not have access to either internet services or inbound/outbound calls, including calls to the emergency services, at the Installation Address.

11.3 You should then call BT and ask for a landline connection at your new property. It is recommended that you do this as far in advance as possible.

11.4 Once you have received your new phone number from BT, please contact Customer Services to arrange for provision of the Telephone Services to your new address (this may require a new Application). Initially, you will only be able to move your Tiscali Call Service and Broadband Services. Your Tiscali Line Rental can only be re-instated once your minimum term with BT (which is usually three months for line rental if reconnecting) has expired. Any Minimum Contract Period relating to your Tiscali Line Rental which is outstanding when you move to your new home will be waived, and a new Minimum Contract Period may be applicable when it is re-instated.

The BT minimum term is now 12 months.BT will charge you to cancel £70 to cancel a new 12 month contract plus of course theirs the connection charge to factor in where appropriate.

If a company treated me like this i personally wouldnt touch them with a barge pole. Least of all one with a very poor customer service record that expects you to pay 10p a minute to call them.