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British Gas Paperless Billing

Janeyspots
Janeyspots Posts: 5 Forumite
in Energy
2 years ago I decided to register with Bristish Gas as a Paperless Bill customer. This meant that I would no longer receive my bills in the post but would be notified on-line when a new bill was ready to view & print off if required. As a reward for saving paper, customers would receive £5 off their bill each year. If you have your gas & electricity with them & register for paperless billing you will save £5 off each utility each year. If you have registered for this DO double check that you are properly registered as there is a blip in their system. Their computer had forgotten to pay me for 2 years & although I had completed all the on-line forms to register both my gas & electricity & had an e.mail to confirm everything was set up, again the computer hadn't registered me!! Apparently I'm "1 in 10,000 that this happens to" - lucky me!! Anyway, all fixed now but only coz I checked!
:eek:

Comments

  • Jeannine
    Jeannine Posts: 342 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Well, I'm another 1 in 10,000 as the same thing happened to me!
  • Suzz_2
    Suzz_2 Posts: 154 Forumite
    I just switched to them for Electricity - discounted 'til next April.
    I'll watch out for this.
  • littlereddevil
    littlereddevil Posts: 4,752 Forumite
    How do I know if i have received my £5?
    travelover
  • jem16
    jem16 Posts: 19,766 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Guess what - I'm 1 in 10,000 too. There seems to be a lot of us!

    I've now been given my discount and re-registered apparently. I'm now about to chase them about my dual fuel discounts that don't appear to have been credited either!

    I'm beginning to get rather fed up with this.
  • jem16
    jem16 Posts: 19,766 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    littlereddevil wrote:
    How do I know if i have received my £5?

    Sign into your account. Go to View Bill and then choose Payment History - it should be in there as an Account Adjustment.
  • Janeyspots
    Janeyspots Posts: 5 Forumite
    Never thought to check my dual fuel discount too! Guess where I'm off to!!!!!
  • jem16
    jem16 Posts: 19,766 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Janeyspots wrote:
    Never thought to check my dual fuel discount too! Guess where I'm off to!!!!!

    This one isn't as easy to spot. I've been told that it's applied to each electricity bill and not as an annual discount. I can't honestly see how to work out whether or not I've been given it or not. :confused:
  • Grimbo_2
    Grimbo_2 Posts: 50 Forumite
    just give em a ring and say you havent recieved it, they will most likely credit you there and then
    Now Sacked British Gas Employee (Broken arm gets you the sack at BG)
  • jem16
    jem16 Posts: 19,766 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Grimbo wrote:
    just give em a ring and say you havent recieved it, they will most likely credit you there and then

    Afraid they didn't do that. I was told it was on my bill already.
This discussion has been closed.
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