BT and TalkTalk - Martin recommends this?!

Garnett_F

normanmark wrote: »

But his information isn't wrong though. He's stated what the cheapest home phone is currently.

That's like claiming the cheapest champagne is that served free in First Class on British Airways.

normanmark wrote: »

Further to add theres a piece at the bottom of every page which states:

And that's just legal bumf - I'm not concerned with suing anyone, just the accuracy of the information. Are you saying inaccuracies are unimportant because of that proviso?

normanmark

But what he's said in that article isn't inaccurate though.

alared

Hope you know that TT is a 18 month contract.

billsavings

Given its only really a good deal if you are moving from a BT Line thats out of contract,and that Talk Talk dont connect new lines etc

Perhaps MSE could mention these facts to help and guide people when recommending it in his newsletter etc, or when he rewrites Home Phone article.

Garnett_F

normanmark wrote: »

But what he's said in that article isn't inaccurate though.

:rolleyes: You mentioned pedantry earlier. While this is more a case of letter vs spirit (Whilst on a macro-scale and technically the TalkTalk recommendation may not be inaccurate due in part to the provisos at the bottom of every page, in the spirit of the rest of the website and at large it isn't a true reflection of the state of affairs) your comments are pretty hypocritical.

billsavings wrote: »

Given its only really a good deal if you are moving from a BT Line thats out of contract,and that Talk Talk dont connect new lines etc

Perhaps MSE could mention these facts to help and guide people when recommending it in his newsletter etc, or when he rewrites Home Phone article.

Thanks Billsavings - that's the only point I was trying to make.

janash1959

On March 16th 2008, I signed up with a TalkTalk package online. I got an order number and an estimated 'go live' date of 16th April.
On April 10th, I checked progress and it said that my welcome pack had been posted out, I hadn't received it so emailed to that effect. On the same day I contacted my current supplier to cancel my contract with them; they advised me to have a disconnection date of 30th April in case the 'go live' date was delayed.
Four days after sending the email I got a reply from Talktalk to say they couldn't find my order. I gave them all of the details again, including the order number. Another four days later another reply stating that they still couldn't find the order.
I phoned customer services, who told me that my order had been cancelled automatically (probably by computer error) on 27th march!!! I said this was pretty poor but they just needed to get my phone live with them by 30th April, or my line would be cut off and I would face a re-connection fee. Sorry, not possible, BT needed 10 working days to do the changeover apparently, so there is absolutely nothing I could do other than go back to my original supplier and ask them to continue with my service.
Must say that my current supplier, Utility Warehouse have been brilliant.
Talktalk is a definite Nono for me I'm afraid!:mad: