Standing Orders

IKWeb

I am after some advice, I had some Standing orders with my bank which I canx over a month ago. Last month the Standing order was not paid, so I though great its been done. After checking my account this month I find that the bank have now paid them again, they have advised me this was because the CSA I had spoken with the past month didnt fully canx them.

They have now told me they cant get the money back from the standing orders and I have to cover the cost myself even tho they have told me that they should have been canx the 1st time around and never were

I am after some advised to weather of not this is the case, and if I have a leg to stand on to get this money back.

Anyway any help would be welcome.

YorkshireBoy

Do you mean standing orders (SO's) or direct debits (DD's)?

jonesMUFCforever

What is canx?

Scousebird_2

jonesMUFCforever wrote: »

What is canx?

It means Cancel (canx)

IKWeb

Hello, yes sorry canx I should have said Cancel, and these were standing orders (SO)