How To Deal With Returned Item Refund

heskpesk

I have received a watch back from buyer as they said the battery was flat. I have agreed to refund them the bid price only. I have never had the need to do a refund so would appreciate some help and advise. I just need to credit the buyer £13.50 and do not know where to start? Thanks

frivolous_fay

How did they pay?

heskpesk

Pay pal. Thanks for your interest

frivolous_fay

Go into paypal account, locate the payment, click on it, click Refund, and set the amount to refund. Something along those lines anyway... it's fairly intuitive.

heskpesk

frivolous_fay wrote: »

Go into paypal account, locate the payment, click on it, click Refund, and set the amount to refund. Something along those lines anyway... it's fairly intuitive.

Thanks Fay do you know if im able to just refund the winning bid or will it refund the whole amount including postage?

pinkgem

you can refund any amount between £0.01 to the full amount paid... providing you have sufficient funds available in your paypal account

heskpesk

Hi I have completed the refund for the item cost only so thanks for the help offered!!