Financial Service Ombudsman

chissy252

Just wondered if anyone has had dealings with them? I sent them an email and notes about an Isa transfer I have "lost" and have heard nothing back from them (sent 11 days ago).

Would be grateful for any feedback on response times etc.

Thank you

dunstonh

The FOS only review complaints after you have exhausted the internal complaints proceedure from the provider you are complaining about and have received their final response which then tells you that you can go to the FOS if you dont like their answer.

Debt_Free_Chick

chissy252 wrote: »

Just wondered if anyone has had dealings with them? I sent them an email and notes about an Isa transfer I have "lost" and have heard nothing back from them (sent 11 days ago).

Would be grateful for any feedback on response times etc.

They aim to settle 80% of disputes within 6 months, so I think you'll be waiting a while yet .....

If they're not going to investigate e.g. because you haven't been through the banks' procedures yet, they'll chuck it out pretty quickly, though.

10_66

chissy252 wrote: »

Just wondered if anyone has had dealings with them? I sent them an email and notes about an Isa transfer I have "lost" and have heard nothing back from them (sent 11 days ago).

Would be grateful for any feedback on response times etc.

Thank you

I know it's a different product, but the FOS took 2 years to finalise their investigation into the mis-selling of a mortgage endowment for me. It might be their back log isn't as large with other types of products (hopefully!).

chissy252

I have ticked a "Thank you" for all your replies folks. Thanks for the help and very useful information.