please help npower demand!!!!

blueye

hi long story so sorry in advance.

i sold my house and moved feb 28th 2007, on the 27th of feb i sent my final readings (gas/electric) online with my new address, i moved months past no final bill, i forgot about it and now i have recieved a letter from npower saying they had to trace me and i owe them £800. i got on the phone to them straight away as i used to pay dd every month and there was no way the bill could be this high, anyway they said that i was being billed up to nov 2007 and said i would have to send proof that i had moved out, i sent my new council tax bill by fax so they could recalculate the bill.

one week later i have recieved a letter from a collection agency for the electric £447, i called npower and explained that i had sent the proof they wanted and have the print off from the fax machine to prove they recieved it, i also asked how they had my final reading for the electric but not for the gas and my new address when they were all sent together, no explinations.

what can i do they have asked me to send a fax again, do they have to provide me with an itamised bill, because i told them they wernt getting a penny until they did, am i within my rights to do this? i dont want to get called to court.

blueye

they are driving me mad now, i have sent three faxes with my council tax bill to prove that i had moved out of my old house and the bill was'nt mine, but apparently they have all been wrong fax numbers even after i have phoned the actual department! to confirm that the fax number was correct!

what the hell do i do? im thinking of just letting them take me to court, i have the print out from the fax to prove that i have done what they have asked me to, why are they so bloody incompetent

Plushchris

I'd forget about faxing that stuff, send it recorded delivery then they cant deny recieving it.

whatatwit

I think you should also send a copy of your completion statement from your solicitors and the name of the people who bought the house.