Toshiba laptop from Dixon's

gillyno13 · 2 November 2004 at 4:37AM

>:( >:( >:( >:( >:( >:( I bought a new laptop in July 04 of this year.The 1st laptop was badly scratched on the top so I exchanged it.Unfortunately stupidly I did not try the 2nd one until last Wednesday,27/10/04 and to my dismay it will not power up.I never thought for one minute it could be faulty.So off I went back to Dixon's to exchange it.I got nowhere as after 28 days you are supposed to have it repaired.Here I point out that it cost 999pounds and 0.99p.1p off 1000 pounds.Pound sign kaput on old computer!!
So this evening I went back to Dixon's to state my case again,i.e.I've never used the laptop from day one in July and expect an exchange.Like they care,I was told that the Manager was in a meeting.Ha Ha, as I saw him in the doorway of the shop.
Obviously he had no bottle so to speak and sent his underling to fob me off.
Well,I have cancelled it's repair by e-mail and I've e-mailed Dixon's customer services and await their reply,and I will take it up with Trading standards and possibly 'Watchdog' if it's not sorted out because at the end of the day I've never used it,which means they sold me a faulty laptop.
So a note of caution DO NOT BUY IN DIXON'S AS YOU DON'T GET TREATED DECENTLY AND THEY ARE ARROGANT. Plus there is no customer service once they've got your money.Basically they do not give any decent after sales.