Free texts from Virgin

davidwatts

barnabee wrote: »

Had this email too but nothing yet. Last time they did a similar offer the voucher then took 3 or 4 weeks and when applied it put on 250 texts a month over four months. Unused texts were not carried over from month to month.

I am still optimistic.

I'm cautiously sharing your optimism, having grumbled about the free Orange texts that eventually turned up!

It might be worth noting that Virgin have a long running promotion for 1000 free texts when you buy a phone for £50+ that expires on 18th May. The freebie may be to get rid of the left over vouchers from that promotion and the sending of them may coincide with the end of the promotion.

Think I'll hang fire for now!

tukki-tukki

just sent an eamil to virgin, lets see what they'll say

Angie100

I just emailed them also!!!

tukki-tukki

this is the response i got

Thanks for your email to Virgin Mobile regarding your free text messages.

We appreciate you taking the time to apply for this special offer, we understand you'll be keen to get your hands on these soon.

We can confirm you'll receive a letter through the post in reference to this offer.

We'd like to take this opportunity to thank you for your patience during this time and assure you providing you are eligible for this offer you will receive your voucher soon.

mmm who is eligible??

shieldslad_25

This is the reply I recievd.


Hi There,

Thanks for your email to Virgin Mobile about our free text promotion.

We're sorry to hear you didn't receive anything following your activation request. We can appreciate your disappointment caused.

The good news is that we've added this on manually for you and you'll get 250 texts each month for the next 4 months.

You'll receive a text shortly to advise that this is active.

apologies for the inconvenience caused.

tukki-tukki

i decided to e-mail virgin again just to see why they are telling people different information

EMAIL

Hi i emailed you yesterday regarding your offer 1000 free texts if you reply yes to 80310 and got this reply:

Thanks for your email to Virgin Mobile regarding your free text messages.

We appreciate you taking the time to apply for this special offer, we understand you'll be keen to get your hands on these soon.

We can confirm you'll receive a letter through the post in reference to this offer.

but someone else queried the same thing and got this reply:

Thanks for your email to Virgin Mobile about our free text promotion.

We're sorry to hear you didn't receive anything following your activation request. We can appreciate your disappointment caused.

The good news is that we've added this on manually for you and you'll get 250 texts each month for the next 4 months.

You'll receive a text shortly to advise that this is active.

apologies for the inconvenience caused.

why are you giving out different information and which one is right?




shieldslad_25 i used the email you got back from virgin, hope you don't mind

shieldslad_25

no probs lol

shieldslad_25

sent an email from my other email addy for my other virgin sim and theyv just sent back the same reply as you tukki-tukki:-

Thanks for your email to Virgin Mobile about the voucher for your 1000 free text messages. We're sorry to hear that you've not received it as yet, we're sure you're keen to get your hands on them.

We tried to call you at 19.25 to discuss this, sadly we couldn't get through. To prevent further delay we're replying by email.

We'd like to reassure you that the vouchers are being sent out. We're checking with our Promotions Team to find out how long it'll take for everyone to receive their voucher.

Once we've heard back from our Promotions Team we'll be in touch.

tukki-tukki

We're checking with our Promotions Team to find out how long it'll take for everyone to receive their voucher.

wonder how long this will be

shieldslad_25

..........