SCS delivered faulty suite what are mmy rights

stressedbyscs

villabadger wrote: »

Hi,

Assuming that you did choose another, cheaper suite, I would expect them to refund any difference in cost.

I wonder whether the distance from the store is causing you bigger problems? People are usually braver (more resistant) if they know that you are unlikely to turn up at the store to cause a fuss. As I said previously, because we played their game I believe things were much more amicable so it was easier to talk about refunds without the confrontation. After all, if there was an alternative suite that we liked in the store then surely we would have purchased that one in the first place!

In our case, we did let the upholster examine the problems - he said that things were easily rectified but he would have to replace some of the leather panels. To me, this was a clear breach of the SOG's act as there would be a strong possiblity that the new panels wouldn't match the original suite - hardly the quality of brand new goods. Thereby being not fit for purpose.

Have you tried going further up the food change with your complaint....area manager, regional manager, director etc? The local store managers will more than likely more concerned with their sales figures. However, the senior managers should be more concerned with the reputation of their business, aside from kicking their minions every now and again.

Good luck.

Hi really happy news to report SCS have just telephoned to say they will take the suite away and refund in full it's such a relief as has now been 6 months battleing with them. I would like to award them the store with the poorest customer services and anyone else reading this who has a problem with them I would advise not to give up also check your home insurance for legal cover as it without a solicitors help I am sure we would not be getting a refund. :T

scarlets001

stressedbyscs wrote: »

Just before Christmas we took delivery of a new leather corner suite from SCS. The suite was damaged but as the faults were not obvious and the delivery guys who must have been aware of them chose not to point them out so we signed for the suite. We then went on holiday and returned after new year to realsise that the suite was damaged in 2 places the corner unit doesn't clip together as the piece of wood holding the clips on is broken inside and the chaise end is missing a leg and fixings underneath causing the end to collapse. This is an extra leg in addition to the corners so we wern't to know a leg should be there. The suite then quickly developed a third fault where one of the cushions is collapsing. SCS sent an upholster to look at the suite (prior to the cushion collapsing as we hadn't been sitting on that section) he agreed it was faulty but told us our only option was a repair where he would remove the side of the sofa and replace the wood. We wern't happy with this but accepted it as it was our only option. The repair was not carried out despite several letters and phone calls to chase it up and eventualy I went to citizens advice who said I was entitled to a refund as under the sale of goods act the suite was not free from minor defects or fit for purpose. I have been pushing for a refund ever since and have logged many phone calls and letters to the store. SCS say we are holding things up by not accepting a repair which they say they are now ready to do however I have pointed out that they are not in a position to do a repair as the 3rd fault of the cushion sagging has not been inspected therefore although they tell me by removing yet more leather on another section and adding more filling the upholster would not have the relevant parts to do this as it wasn''t on his initial report. I have said I have no objection to the upholster returning to inspect this 3rd fault. SCS are now ignoring my letters and I don't know where I stand. I paid my money in good faith that I would receive a brand new suite in show room condition but this is not what we received. I would never have paid full price for a repaired suite as it would be a second but the store won't even entertain the idea of compensation. They have said we can reject the repair if we are not happy but when questioned admit that it's actualy their upholsterer who can reject the repair not us. It seems they want everything their own way. It's causing a great deal of stress any advice would be apreciated.
Have just noticed a forth fault developing where a patch of leather is peeling away from the stitching which will cause a hole over time if not dealt with. Anyone got any advice how to deal with this company?

Firstly I must mention I am new to this forum and I'm not quite sure if I am in the right place but here goes......
I have just received delivery of 2 sofas from SCS. The delivery men briefly mentioned there may be a little dust on them (from the warehouse). I signed for the items and they went. 2 days later I returned to the property where my new sofas are ( I shall; be moving into this premises shortly). I placed the sofas into the correct positioning of my living room, as my other furniture hasnt been moved in yet. Upon removal of the 'white sheets' they left on the sofas, I found BOTH sofas plagued with white marks - mainly to the sides and back but also at the front. Initially I went to brush it away with my hand thinking it was severe dust marks - but to no avail!!! Upon closer inspection, I believe it is severe damp with what looks like mildew developing in some areas. I will be contacting SCS to report this but would like some help and guidance on what to expect. It also puzzles me that when I ordered this, they stated it would take approx 8 weeks as it had to be specially made to order....... is it more to do with the fact that these are already manufactured overseas and it just takes 6-8 weeks for them to ship them into this country??? This would explain how there is so much damp on them. Has anybody else had this problem???
Thanks in advance