NPB Dispute

trudiha

How soon after an auction ends can I start a non paying bidder dispute?


Someone with 0 feedback from the US bid on my item despite it being marked UK only and I've got a feeling that she's not too happy with the postage costs and I'll never hear from her again.

pinkgem

7 days unless you do a mutal (not a good idea) or buyer is NARU

november

Its usually up to 7 days http://pages.ebay.co.uk/help/tp/unpaid-item-process.html

trudiha

Thank you both very much, just one more question; why is a mutual not a good idea?

unrich

yes +1 why mutual not a good idea?

If you have an idiot not paying and you don't want to get into the blame game?

pinkgem

when you do a mutual it is the buyer who decides whether you get your fvf back or not

if they choose the wrong option you won't get your fvf back

soolin

I just want to echo pingem, never ever do a mutual.

A full NPB which can be started on day 7 means that even if th ebuyer responds you can still close the dispute and get your FVFs back and give the buyer an NPB strike. A mutual sends the buyer an email asking them to tick certain boxes, only one of which means the dispute closes with the seller getting their FVfs back. If a buyer buys accidentally or changes their mind, why would anyone trust them to recover the sellers FVFs?

Trudiha, if you set your seller preferences properly in future you won't get bidders from countries outside your shipping area and you won't have this type of problem.

unrich

So how do you avoid a neg when you dump a NPB on them?

Thanks

soolin

unrich wrote: »

So how do you avoid a neg when you dump a NPB on them?

Thanks

If the buyer does not respond to the nPB then they can't leave any feedback.

If you are pondering the idea of doing a mutual to avoid a neg, don't bother as buyers can still leave a neg even after a mutual and one of my current Non payers has 2 negs from sellers complaining that they were negged only after agreeing to a mutual with the buyer. Anyway, I prefer to get my money back rather than worry about a neg.

The best way of avoiding bad buyers and the subsequent negatives is to get them banned from ebay, and to do that you need to give them an NPB strike.