PayPal Account Hacked - £950 stolen from my bank account.

so2006

St8 wrote: »

Well as I pointed out in the post, I am happy they reversed the payment. However, I am disappointed in how they handled it. i.e. They didn't tell me about my account being hacked. I'm sure you would appreciate the courtesy.

Also, as I pointed out, I am carefull with my passwords. I actually do use both upper and lower case letters with numbers. The particular password met all these criteria. So I would say I am "proactive" with my password prevention.

Again, as I pointed out, I do not click from scam emails (obviously), which stick out like a sore thumb. I do'nt even even click links in genuine emails. I go direct to the websites to access my accounts.

Don't people read posts before they reply anymore?

Maybe the email was in your spam inbox? I know for a fact, that paypal always send emails, you are very luckly that paypal reversed it! :j I would be well happy, and woundnt care about anything! At least you have the money

Ghost

I have followed this thread since ST8 first posted and I think what ST8 really wants at this stage is just to be acknowledged, rather than replies along the lines of "you should just be grateful, mate" - which seems to be the tone of all responses to his post!

Okay, Paypal reversed it - great! So they should!!! Why should ST8 be so blo0dy grateful? The point is, Paypal have not offered a satisfactory reason as to why this attempted fraud took place in the first place, and it also appears that their sensitivity towards their customers is somewhat lacking.

ST8 sounds like a very responsible computer user, who has done his utmost to keep his computer safe, as well as using a robust password protocol - and yet, he was still hacked. I also take stringent steps to protect my PC and data, so I would be very hacked off if the same thing happened to me!

ST8 - if I was in your position mate, I would also want to know "how", "why" and "who" hacked my account and would not appreciate being fobbed off by Paypal as you have been. There's a huge amount of difference between being nobbled for £50 and £1,000.

No! We shouldn't sit here being so blo0dy grateful! If our banks just took £1,000 out of our account one day - without a detailed explanation - we'd all be feeling pretty indignant and would start shouting. Why should it be any different with Paypal?

Hope you get some answers, mate.

gunsandbanjos

This happened to me last year, i found paypal incredibly helpful. They had reversed the payments(nearly £2000:eek: ) and had emailed me to notify me of the problem. Spoke to a very helpful guy who talked me through everything i needed to do. A++

St8_2

Ghost wrote: »

I have followed this thread since ST8 first posted and I think what ST8 really wants at this stage is just to be acknowledged, rather than replies along the lines of "you should just be grateful, mate" - which seems to be the tone of all responses to his post!

Okay, Paypal reversed it - great! So they should!!! Why should ST8 be so blo0dy grateful? The point is, Paypal have not offered a satisfactory reason as to why this attempted fraud took place in the first place, and it also appears that their sensitivity towards their customers is somewhat lacking.

ST8 sounds like a very responsible computer user, who has done his utmost to keep his computer safe, as well as using a robust password protocol - and yet, he was still hacked. I also take stringent steps to protect my PC and data, so I would be very hacked off if the same thing happened to me!

ST8 - if I was in your position mate, I would also want to know "how", "why" and "who" hacked my account and would not appreciate being fobbed off by Paypal as you have been. There's a huge amount of difference between being nobbled for £50 and £1,000.

No! We shouldn't sit here being so blo0dy grateful! If our banks just took £1,000 out of our account one day - without a detailed explanation - we'd all be feeling pretty indignant and would start shouting. Why should it be any different with Paypal?

Hope you get some answers, mate.

Thanks alot Ghost, you are right I started this thread to point out my experience of how Paypal have handled the fraud activity. Don't really need any advice on how to go about protecting myself as I am doing all that I can.

Like you say, I am of course very greatful that it was reversed quickly, but I wouldn't expect anything less to tell everyone the truth. Im thankyou someone agrees with me! :-)

I was just abit worrried that if this kind of money comes out of someones bank account who hasn't got the funds, even if paypal reverses it as quickly as they did for me, they will still be left with overdraft charges and nothing to live on for about 10 days until the money is back in.

I emailed paypal about this, and they just said they don't offer people compensation and to please read the terms and conditions for using paypal.

St8_2

gunsandbanjos wrote: »

This happened to me last year, i found paypal incredibly helpful. They had reversed the payments(nearly £2000:eek: ) and had emailed me to notify me of the problem. Spoke to a very helpful guy who talked me through everything i needed to do. A++

Ouch £2000 I bet that stung! It's good to hear paypal do offer good customer service to some customers in this situation then.

Not for me, no email, checked spam folder, no flagged message on the account, no phonecall....

Volvic

Nice post above, Ghost. I too was following the thread and had been lifting my 'brows a bit until I read your post. I felt the original post was well-explained so there wasn't any need for the "Don't you use safe passwords" and "Do you check for trojans" posts. St8 wasn't shouting his mouth off, like a lot of people do here, he plainly explained he WAS relieved to have the money back but would have liked a little more support from Paypal, or at the least to have been told rather than having half a heart attack when checking his bank balance!

St8, if I was in your position I too would be a little disgruntled. I'd be over the moon that I'd gotten the money back but at the same time it would have been nice for them to contact you directly in order to make you aware of the problem/ask whether you were aware and explained what had happened and what they had done for you. Maybe they just hoped you wouldn't notice? Haha!

bubbles0169

ive had a similar problem but through my debit card
£50 was taken for a charity of some sort which i did not authorise
i cant afford to give myself £50 never mind charity
and it took me overdrawn so i got charged(was refunded)
that was in dec last year and im still waiting to find out how it happened
i too am disgruntled as to how the robbers did it and want to know how
they said it could take 40 days to find out how it was done
time for me to get back onto bank i think
at least they'r ,or say they are, trying to find out though!

davedjc

Hi All,

I am exactly that person you describe, I had £600 taken and then was charged £25 by my bank.

Thankfully I got my £600 back within '10 working days' which I am very very very grateful for!!

As with yourself I am very particular with my passwords and internet security so I am bemused how this happened and Paypal have offered no explanation. Paypal refuse to pay the charge as quote 'Its not their fault' and 'my bank has anti fraud teams, and will normally reverse the charge!' My bank will not reverse the charge, as it was taken by direct debit 'an agreement between me and paypal' and not fraud on my actual bank account itself, but my paypal account.

NowI could afford to lose £25, but its the principle of the matter, its not my fault someone hacked the account, surely paypal are responsible to look after my details? After 15 phone calls to both my bank and paypal, paypal offered me £20 as a good will gesture, but wouldn't accept responsibility. I refused (SIlly I know!!!) as I want the whole amount. I know that sounds sad, but its the principle!

Not sure where, if anywhere I can take this next??

Anyone else with anything similiar??

Dave H

Chrysalis

I wouldnt say hacked as such, have you clicked on a phishing link?

If you get emails asking you to login to sites like paypal for verification purposes etc. never click on the links in these emails, always type the address in manually into your browser. Also check your pc for viruses and spyware.

jeannieblue

Chrysalis wrote: »

I wouldnt say hacked as such, have you clicked on a phishing link?

If you get emails asking you to login to sites like paypal for verification purposes etc. never click on the links in these emails, always type the address in manually into your browser. Also check your pc for viruses and spyware.

Think they have already done all that. They just want a response back as to what, when and how. Which is reasonable considering all the trouble they have gone to. And why should anyone have to pay bank charges for something that is not their fault??

We've gotta stop being so 'British' and start demanding good service - and why not?!!